Director, Fair & Responsible Banking
Company: BOK Financial
Posted on: January 17, 2020
Req ID: 53291
Areas of Interest: Risk Management, Compliance
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK
Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based
financial services holding company with operations in ten states
Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New
Mexico, Nebraska and Wisconsin. The company began more than 100
years ago in Tulsa and has successfully diversified into a variety
of industries, businesses and geographies. .
The Director of Fair and Responsible Banking (DFRB) develops and
directs the enterprise-wide Fair Banking Program, Enhanced
Complaint Review Process, and Compliance Training and Awareness
Program to ensure compliance with all consumer compliance
regulations including UDAAP and Fair Lending. The DFRB has a direct
relationship with all levels of bank management to ensure consumer
products and services, are developed and delivered in a manner that
is not harmful to the consumer, while meeting bank objectives and
regulatory guidelines. The DFRB maintains strong knowledge of
unfair, deceptive, or abusive acts or practices and maintains
appropriate review processes to detect and prevent such practices
throughout a product or service life cycle. The DFRB, like all
Compliance Department personnel, follows guidance and frameworks
established by applicable state and federal regulatory agencies,
including but not limited to, the OCC, CFPB, FINRA, and SEC.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Directs and administers the Fair Lending program. Primary
regulations include UDAAP, ECOA, CRA, HMDA and the Fair Housing
Act. Conducts fair lending data analysis to identify disparities.
Reviews, analyzes and interprets effectiveness of lending
practices. Responsible for interpretation of regulatory
requirements, data collection & validation, and data analysis.
Identifies trends/patterns of lending disparities and works to
address issues. Assists with interpretation and communication of
policies for regulations. Assists with action plan executions and
initiatives. Assists with the development and maintaining of
policies and procedures, and training strategies.
- Directs the customer complaint program. Centralizes complaints
and identifies bank practices or trends that negatively impact the
consumer. Prepares responses to complaints received from regulatory
agencies and directly from the consumer. Directs efforts on public
- Monitors marketing, product development, testing, reporting and
delivery aspects pertaining to consumer products/services. Works in
developing product disclosures in compliance with regulations.
Escalates bank practices in contravention with the spirit and
intent of consumer protection laws. Provides recommendations on
issues that subject the bank to unwanted scrutiny.
- Works to develop programs to remove ambiguity regarding financial
products/services. Educates employees on Fair Lending and
responsible banking practices. Stays informed of issues and trends;
works with management of regulatory changes.
KNOWLEDGE, SKILLS and ABILITIES:
- Knowledge of applicable banking laws and regulations
- Comprehensive knowledge and understanding of banking
- Comprehensive knowledge of federally recognized examination
procedures to evaluate compliance with consumer related laws and
- Excellent analytical ability and organizational skills
- Excellent leadership ability and team building skills
- Ability to build effective partnerships with multiple
- Ability to interact with line of business management to ensure
that analytical results are understood and recommendations are
- Ability to prioritize and multi-task, and demonstrated ability to
Bachelor's degree and 8-10 years banking experience with at least
three years in a Fair Lending development/monitoring function; or
equivalent combination of education and experience. Experience in
Consumer protection or Community Reinvestment activities would be
beneficial as a Commissioned Bank Examiner (CFPB, OCC, FDIC, DOJ).
Professional certification (CRCM or equivalent) would be
BOK Financial is a stable and financially strong organization that
provides excellent training and development to support building the
long term careers of our employees. With passion, skill and
partnership you can make an impact on the success of the bank, our
customers and your own career!
Apply today and take the first step towards your next career
BOK Financial is an equal opportunity employer. We are committed to
providing equal employment opportunities for training,
compensation, transfer, promotion and other aspects of employment
for all qualified applicants and employees without regard to sex,
race, color, religion, national origin, age, disability, sexual
orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate
submission by unsolicited third parties through this site or any
company email address. All unsolicited candidates presented to BOK
Financial and its Subsidiaries will be considered the property of
BOK Financial. BOK Financial and its Subsidiaries will not be
responsible for any fees associated with unsolicited candidates,
nor will a contractual relationship be formed by the submission.
BOK Financial and its Subsidiaries are not obligated and will not
under any circumstances pay any fees to said third parties
submitting candidates in this manner. BOK Financial and its
Subsidiaries only forms contracts with recruiters with whom we have
an established business relationship and with whom we have in place
a signed agreement. All contact with BOK Financial and its
Subsidiaries from third parties must be through our Human Resources
Department. Any contact made outside of the BOK Financial Human
Resources Department by a third party will cancel any future
business relationships between the third party and BOK
Please contact email@example.com with any questions.
Keywords: BOK Financial, Tulsa , Director, Fair & Responsible Banking, Accounting, Auditing , Tulsa, Oklahoma
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