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Director, Fair & Responsible Banking

Company: BOK Financial
Location: Tulsa
Posted on: January 17, 2020

Job Description:

Req ID: 53291
Areas of Interest: Risk Management, Compliance
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
The Director of Fair and Responsible Banking (DFRB) develops and directs the enterprise-wide Fair Banking Program, Enhanced Complaint Review Process, and Compliance Training and Awareness Program to ensure compliance with all consumer compliance regulations including UDAAP and Fair Lending. The DFRB has a direct relationship with all levels of bank management to ensure consumer products and services, are developed and delivered in a manner that is not harmful to the consumer, while meeting bank objectives and regulatory guidelines. The DFRB maintains strong knowledge of unfair, deceptive, or abusive acts or practices and maintains appropriate review processes to detect and prevent such practices throughout a product or service life cycle. The DFRB, like all Compliance Department personnel, follows guidance and frameworks established by applicable state and federal regulatory agencies, including but not limited to, the OCC, CFPB, FINRA, and SEC.


- Directs and administers the Fair Lending program. Primary regulations include UDAAP, ECOA, CRA, HMDA and the Fair Housing Act. Conducts fair lending data analysis to identify disparities. Reviews, analyzes and interprets effectiveness of lending practices. Responsible for interpretation of regulatory requirements, data collection & validation, and data analysis. Identifies trends/patterns of lending disparities and works to address issues. Assists with interpretation and communication of policies for regulations. Assists with action plan executions and initiatives. Assists with the development and maintaining of policies and procedures, and training strategies.
- Directs the customer complaint program. Centralizes complaints and identifies bank practices or trends that negatively impact the consumer. Prepares responses to complaints received from regulatory agencies and directly from the consumer. Directs efforts on public announcements.
- Monitors marketing, product development, testing, reporting and delivery aspects pertaining to consumer products/services. Works in developing product disclosures in compliance with regulations. Escalates bank practices in contravention with the spirit and intent of consumer protection laws. Provides recommendations on issues that subject the bank to unwanted scrutiny.
- Works to develop programs to remove ambiguity regarding financial products/services. Educates employees on Fair Lending and responsible banking practices. Stays informed of issues and trends; works with management of regulatory changes.

- Knowledge of applicable banking laws and regulations
- Comprehensive knowledge and understanding of banking operations
- Comprehensive knowledge of federally recognized examination procedures to evaluate compliance with consumer related laws and regulations
- Excellent analytical ability and organizational skills
- Excellent leadership ability and team building skills
- Ability to build effective partnerships with multiple stakeholders
- Ability to interact with line of business management to ensure that analytical results are understood and recommendations are implemented
- Ability to prioritize and multi-task, and demonstrated ability to meet deadlines
Bachelor's degree and 8-10 years banking experience with at least three years in a Fair Lending development/monitoring function; or equivalent combination of education and experience. Experience in Consumer protection or Community Reinvestment activities would be beneficial as a Commissioned Bank Examiner (CFPB, OCC, FDIC, DOJ). Professional certification (CRCM or equivalent) would be beneficial.
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.
Please contact recruiting_coordinators@bokf.com with any questions.

Keywords: BOK Financial, Tulsa , Director, Fair & Responsible Banking, Accounting, Auditing , Tulsa, Oklahoma

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