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Collection Support Home Based

Company: GC Services Limited Partnership
Location: Tulsa
Posted on: January 16, 2022

Job Description:

Provide quality customer service, information regarding products, and assistance to external and/or internal customers.

Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
Assists Managers on special projects
Sorts and distributes all incoming and outgoing mail; routes customer correspondence and client files to the appropriate A/Rs; updates client systems for Mail Return items
Prepares and mails all manual letters, and updates client system notes
Work assigned accounts by calling the necessary place of business to ensure proper documentation is received to resolve accounts per company standard operating procedures and contract
Documents all activity in CLIENT/GCS System in a concise and accurate manner
Corrects any deficiencies or oversights as outlined by management and/or quality control
Maintains good public relations
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management

High School Diploma or GED is required

No experience necessary

Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

Skills & Abilities:
Must be able to read, write and speak English fluently
Interpret a constant flow of information
Listen effectively
Work with and apply basic mathematical concepts
Deal with difficult interactions with customers
Respond to customer inquiries and statements effectively
Communicate clearly and effectively, both orally and in writing
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all time
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Have an Internet speed of at least 10 mbps download and 5 mbps uploads
Must provide a copy of the speed test of your internet from www.speedtest.net
Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
Must have a workspace which is free from outside noise and distractions
Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: GC Services Limited Partnership, Tulsa , Collection Support Home Based, Accounting, Auditing , Tulsa, Oklahoma

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