Automotive Service Advisor/Writer

Company: Courtesy Acura
Location: Coffeyville
Posted on: November 22, 2021

Job Description:

Automotive Service Advisor At Courtesy Acura we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Courtesy Acura is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Medical Dental Vision 401K Life Insurance Paid Training Paid Vacation Saturday Lunches Employee Discounts on Products and Services Automotive Service Advisor Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Automotive Service Advisor Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid drivers license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Job Type: Full-time Pay: $60,000.00 - $100,000.00 per year Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule: 10 hour shift 12 hour shift 8 hour shift Monday to Friday Weekend availability Supplemental Pay: Bonus pay Commission pay Signing bonus License/Certification: Driver's License (Required) Work Location: Multiple Locations

Keywords: Courtesy Acura, Tulsa , Automotive Service Advisor/Writer, Advertising , Coffeyville, Oklahoma