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Engineer, Desktop

Company: Saint Francis Health System
Location: Tulsa
Posted on: November 20, 2020

Job Description:

Job Summary: This position performs technical support to desktop computers, laptops, and related technology. This includes performing equipment installation and upgrades, troubleshooting and problem resolution and preventative maintenance in accordance with standard guidelines and procedures. Will provide on-call support to users outside regular business hours. Works with other IT teams to diagnose and resolve IT end user issues. Education: Two years of college level courses with network or desktop computer related courses. Education requirement waived with high school diploma and three to four years desktop experience. Licensure, Registration and/or Certification: Off-campus health system support duties will require use of a private vehicle. A valid driver#s license, Motor Vehicle Report, and proof of vehicle liability insurance in the amount required by SFHS guidelines will be required. A+ certification is preferred. Work Experience: 3 - 4 years related experience. Knowledge, Skills and Abilities: Demonstrate a solid understanding of computer desktops/laptops, software, networking as well as a good understanding of IT systems management and utilities. Experience working directly with end users. Demonstrating ability to maintain professional and courteous during highly stressful and fast- paced situations. Demonstrate ability to gather information, understand problem, determine impact on end user or department and escalate when necessary. Demonstrate ability to juggle multiple tasks while documenting customer issues for resolution or escalation. JobSummaryDisplay:Job Summary: This position performs technical support to desktop computers, laptops, and related technology. This includes performing equipment installation and upgrades, troubleshooting and problem resolution and preventative maintenance in accordance with standard guidelines and procedures. Will provide on-call support to users outside regular business hours. Works with other IT teams to diagnose and resolve IT end user issues. Education: Two years of college level courses with network or desktop computer related courses. Education requirement waived with high school diploma and three to four years desktop experience. Licensure, Registration and/or Certification: Off-campus health system support duties will require use of a private vehicle. A valid driver's license, Motor Vehicle Report, and proof of vehicle liability insurance in the amount required by SFHS guidelines will be required. A+ certification is preferred. Work Experience: 3 - 4 years related experience. Knowledge, Skills and Abilities: Demonstrate a solid understanding of computer desktops/laptops, software, networking as well as a good understanding of IT systems management and utilities. Experience working directly with end users. Demonstrating ability to maintain professional and courteous during highly stressful and fast- paced situations. Demonstrate ability to gather information, understand problem, determine impact on end user or department and escalate when necessary. Demonstrate ability to juggle multiple tasks while documenting customer issues for resolution or escalation.

Keywords: Saint Francis Health System, Tulsa , Engineer, Desktop, Engineering , Tulsa, Oklahoma

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