Operations Technician I (Ops Academy) - Tulsa, OK
Company: Lumen
Location: Tulsa
Posted on: April 10, 2021
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Job Description:
*About Lumen*
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies.
* The Role*
Lumen is hiring talented tech-savvy professionals interested in the
Ops Academy as an Operations Technician. We are seeking
early-career or second-career self-starters who are self-motivated
with high technical aptitude and an interest in a customer-focused
technical support role. You will participate in a robust training
program to jump-start and enable your success in this role. This
rigorous program is designed to develop tech-savvy individuals in
the areas of network operations, IP, and customer care where you
will learn about our technology, networks, products, processes, and
customer service best practices.
This customer facing position is responsible for the creation of
repair tickets and providing initial triage of customer reported
service issues. The purpose of this position is to interact
directly with customers and customer vendors (via phone, email, and
ticket logs), as well as with other internal Lumen teams. This
position has direct impact on defining the initial customer
experience, including timeliness of initial ticket creation,
effective communication with the customer, and ticket
resolution.
* The Main Responsibilities*
* Perform initial triage and troubleshooting as required
* Status customers on the progress of service restoral, and close
tickets upon Customer confirmation
* Respond to customer requests in a helpful, professional
manner
* Communicate politely and professionally
* Communicate customer requests for escalation to appropriate work
groups/individuals, and follow up on those escalations
* Escalate roadblocks to obtain a positive response
* Answer any incoming calls within 30 seconds
* Adherence to shift schedules
* Maintain compliance to Century Link processes and procedures, and
Unifying Principles
* What We Look For in a Candidate*
* Customer Focused
* Self-Driven
* Excellent Communication Skills
* Thrive in fast-paced environment
* High School diploma or equivalent required
* Associates degree or equivalent preferred
* What to Expect Next*
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
application date.
jr entry level operations customer service network technician jr
entry level operations customer service network technician jr entry
level operations customer service network technician jr entry level
operations customer service network technician jr entry level
operations customer service network technician tulsa ok tulsa ok
tulsa ok tulsa ok tulsa ok
Requisition #: 245471
When applying for a position, you may be subject to a background
screen (criminal records check, motor vehicle report, and/or drug
screen), depending on the requirements for the position.
Job-related concerns noted in the background screen may disqualify
you from the new position or your current role. Background results
will be evaluated on a case-by-case basis.
* EEO Statement*
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
* Disclaimer*
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
* Salary Range*
Salary Min $36090 Salary Max $80280
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by visiting
https://lumenbenefits.com.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range *Salary Min : *36090
* Salary Max : *80280
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information[
here.](https://jobs.lumen.com/global/en/compensation-information)
We're able to answer any additional questions you may have as you
move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking [
here.](https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range *Salary Min : *36090
* Salary Max : *80280
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
process.
Keywords: Lumen, Tulsa , Operations Technician I (Ops Academy) - Tulsa, OK, Engineering , Tulsa, Oklahoma
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