Solutions Engineer I - Tulsa, OK
Posted on: July 14, 2019
CenturyLink (NYSE: CTL) is a global communications and IT services
company focused on connecting its customers to the power of the
digital world. CenturyLink offers network and data systems
management, big data analytics, managed security services, hosting,
cloud, and IT consulting services. The company provides broadband,
voice, video, advanced data and managed network services over a
robust 265,000-route-mile U.S. fiber network and a
360,000-route-mile international transport network.
Responsible for defining, developing, and improving process at a
strategic domain or value stream level. Responsible for the
development, implementation, administration, and measurement of
unified process improvement initiatives. Collaborate across
resources to ensure the domain or value stream level processes
align with end to end and cross functional processes.
Analyze, define, and own Layer 4 processes at the enterprise level,
including the definition of process owners, metrics and roadmap of
key gaps and improvement areas. Identify and implement process
improvement and execute on continuous process improvements through
metrics and scorecard reporting. Provide functionality and process
walk-throughs of current and future state processes. Collaborates
with enterprise program leadership and business domain leadership
to design and implement future state processes that achieve program
goals, and end-to-end process re-engineering objectives.
Accountable for analysing, defining, documenting, and owning
current and future state Layer 4 processes and related roadmaps and
process performance metrics. Analyze and solve for basic to
moderately complex functional and cross-functional dependencies.
Creates Use Cases to model desired outcomes for systems and process
to address based on applicable operational scenarios. Analyzes
program/project objectives to establish effective success measures
via operational performance, desired outcomes, and the customer
experience. Establishes goals, baselines, and reports performance
throughout the project life cycle. Implements control plans to
ensure the business is effectively monitoring solutions for
sustained improvement and compliance. Provides executive level
leadership with project status reports, feedback, and analysis,
including early warning indicators of projects risks and mitigation
plans. Effectively identifies and manages project stakeholders at
all levels to prepare organizations for change, understand and
mitigate resistance, and develop and implement communications
plans. Conforms with enterprise standards by ensuring that
processes are properly named and documented, and approved artifacts
are used to ensure consistent approach, consumption, and
application of best practices.
Bachelor's Degree in a related field or applicable years of
experience 1-2 years of business process improvement or project
management experience with SONET/IP Based applications; Design,
ASR, Activations and/or Technical background 4+ years of
professional experience in Telecommunications, Program Management,
as a Process Architect; or similar experience. Experience with
process or policy development.
Bachelors or Equivalent
This job may require successful completion of an online
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
Disclaimer The above job definition information has been designed
to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Tulsa , Solutions Engineer I - Tulsa, OK, Engineering , Tulsa, Oklahoma
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