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Automotive Lead Technician

Company: Cox Enterprises
Location: Tulsa
Posted on: September 14, 2019

Job Description:


position is a producing, Master-level technician who provides direction,

leadership and technical expertise to all other shop personnel with a focus on exceptional

customer satisfaction in a cost-effective manner. This position is primarily responsible for

directing work activities of other employees to meet production and quality

goals established by management and is responsible for leading all shop

activities in the absence of the Manager or Supervisor.
Job Responsibilities:

  • Perform Preventive Maintenance:

    change oil, oil filter, fuel filter, transmission flush, and inspection of

    vehicle for mechanical deficiencies. Perform light and major repairs. Perform

    advanced vehicle diagnostics. Will have direct interaction with customers and

    display exceptional interpersonal skills while driving service centers

    performance with the highest integrity and trust.
  • Based upon certification levels,

    perform various repairs and maintenance which may include: OBD II systems,

    brake components, tires, tune-ups, suspension components, aerial lifts,

    electrical systems, State Safety Inspections, interior/exterior components, engine

    and drive line components, etc.
  • May maintain/repair equipment.

    (cable trailers, laptop docking stations, etc.)
  • Keep shop area clean and tidy.

    Perform work in accordance to safety standards.

    Dispose of all fluids in a safe manner and in accordance with all

  • Create and maintains vehicle

    history and maintenance records. May up-fit new vehicles with necessary

  • Performs more complex repairs,

    advanced diagnostics, design, and fabrication.
  • Assures prompt repairs by

    interfacing and coordinating with vendors for parts and repairs. May perform

    roadside assistance as needed.
  • Provides custom equipment when

    needed by engaging in equipment design and moderate fabrication tasks including

  • Assures availability of specialized

    trucks by troubleshooting and repairing complex hydraulic systems, generators

    and electrical systems, hybrids, and on-board computer systems.
  • Responsible for the efficient

    diagnosis, repair, and replacement of general automotive parts and accessories.

    A Lead Technician will conduct a wide variety of diagnoses and repairs;

    including but not limited to brakes, drivability, emissions,

    steering/suspension, electrical, state safety and emissions testing,

    maintenance services, HVAC, major engine and hydraulics
  • Has medium/heavy truck experience,

    booms/hydraulics, electrical, any complex repairs, design and fabrication.
  • Skilled on diesel and transmission

  • Will possess advanced knowledge and

    advanced troubleshooting skills to resolve complex repairs.
  • Master level Technicians must be

    skilled and able to work on multiple applications, from Light-Duty to Class

    A-Heavy Trucks, Mechanical Equipment, Machinery, Passenger Vehicles, and more.
  • Shop responsibilities may include

    scheduling repairs and maintenance, maintaining parts and supply inventories

    and assisting Area Manager in maintaining relationships with local vendors,

    dealers and sublet repair facilities for compliance with our processes and

  • Will maintain all shop tools to

    ensure they are current in service, repair and relative. Will be able to identify the shop tool needs

    and communicate with leadership.
  • Is responsible for supervising shop

    productivity, providing work direction, and identifying priorities to a small

    staff of Technicians. May assist Area Manager in other duties including but not

    limited to: training compliance for shop personnel, monitoring and obtaining HR

    compliance with PTO, PVO holidays, time cards.
  • Will ensure all SOPs are

    implemented at the shop to ensure compliance with Company standards.
  • Must be a self-starter, open minded

    and have the ability to deal with change and lead a team to overcome obstacles

    in a constructive and positive manner.
  • All other duties as assigned

    related to normal business of a mechanical repair facility.
  • Contribute to maintaining shop

    morale through appropriate distribution of work and by providing technical

    expertise and effective guidance and coaching to other shop employees. Act as primary assistant to manager or

    supervisor in assigning and directing the work of shop employees.
  • Perform quality control checks on

    all work; notify immediate supervisor of exceptional or unsatisfactory work,

    employee-related problems or other factors hindering work accomplishment.
  • Orient, train and instruct new and

    current employees regarding job functions/tasks expected of them, when needed.
  • Assist with inventory management

    and ensure that all shop equipment, supplies and tools are in good, clean

    working order at all times.
  • Report theft, damage, or any/all

    safety concerns to management.
  • Visibly demonstrate safety

    commitment by following all safety and health procedures and modeling the

    behaviors related to such. Work in

    cooperation with safety leadership in support of all safety activities aligned with

    Safety Excellence. Lead responsibility for safety, compliance with OSHA, EPA

    and all local codes in conjunction with shop manager.
  • Work with manager to review work

    volumes, plan, and continuously monitor staffing levels to ensure efficiency,

    quality work product, and effective customer service; review departmental

    performance against key performance indicators and metrics to develop and

    execute strategies for improvement.
  • Effectively leads the team at the

    location by setting an example in behavior, championing Cox/Manheim values and

    ensuring that all employees are treated with respect.
  • Enforce all company policies and

    procedures related to employee and customer conduct.
  • Perform other duties as assigned by



    • High

      School Diploma or equivalent preferred.
    • Minimum of 7 years of automotive service and repair experience;

      minimum of 1 year of customer service experience with prior supervisory experience

    • Must currently possess or be able to attain Master Level ASE

      certification within 18 months of employment.
    • Must continue training to maintain current A.S.E. status and to

      meet with technology and fleet changes as they occur.
    • Valid drivers license and safe driving record required.
    • Ability to drive vehicles with standard and automatic

    • Ability to work safely in a fast paced environment.
    • Ability to enter and exit vehicles frequently.
    • Regularly required to stand, walk, reach, talk and hear.

      Frequently required to stoop, kneel, crouch, bend, squat and climb.
    • Vision abilities required include close, distance and color

      vision, depth perception and ability to adjust focus.
    • Must be detail oriented.
    • Ability to lift and carry up to 75 pounds (tools, equipment).
    • Transmission experience preferred.
    • Diesel experience preferred.
    • Master level techs must be versed to work on multiple application

      from Light-Duty to Class A-Heavy Trucks, Mechanical Equipment, Machinery,

      Passenger Vehicles, and more.
    • Requires extensive training and certification accompanied with a

      preferred 5-10 years of hands-on diesel repair experience.
    • Must have a working knowledge of DOT and CDL requirements for

      medium and heavy truck applications.
    • Must be able to obtain Class A or B Operators License if

    • Good organizational and interpersonal skills.
    • Exhibit strong leadership, communication, and customer service


      About Cox Enterprises

      Cox Enterprises is a leading communications, media and automotive services company. The company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, home security and automation, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms).

      The company's major national brands include Autotrader, Kelley Blue Book and Manheim. Through Cox Automotive, the company's international operations stretch across Asia, Australia, Europe and Latin America. To learn more about Cox's commitment to people, sustainability and our communities, please visit www.CoxCSRReport.com.

      Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

      Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Enterprises, Tulsa , Automotive Lead Technician, Engineering , Tulsa, Oklahoma

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