Account Director, Global Accounts- Remote

Company: HireRight, LLC
Location: Tulsa
Posted on: February 22, 2021

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Account Director, Global Accounts- Remote
The Global Account Director is responsible for account management and overall all program management for our largest and most complex customers globally. The Global Account Director has direct responsibility and accountability for the support, communication, planning, pro-active management and retention of existing business products and projects globally. They will work with key domestic and international account stakeholders to develop a thorough understanding of their organizations' business objectives and strategically aligning relationships and processes. They will partner with senior leaders, internal functional teams and the regional HireRight account teams to nurture and support existing business, including international account business, and to partner with Strategic growth directors or regional sales teams on any opportunities that present themselves. Responsible for building and implementing customer relationship strategies by devising and executing on detailed account planning to ensure their clients receive the best of what HireRight has to offer.

Duties
--- Responsible for a book of business of large, multi-national companies and/or highly complex clients.
--- Overall responsibility for managing these customer relationships and ensuring retention of their business (communications, expectations, key stakeholder relationships, sponsorship, governance).
--- Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.
--- Coordinate with regional account managers through communication and support, as well as off hour requirements to lead/manage global calls.
--- Work with complex, multi-national customer's dynamic programs to ensure expectations and deliverables are communicated and met.
--- Provide a point of escalation internally for any program-wide issues.
--- Participate in the negotiation of pricing, services and contract additions and renewals.
--- Act as a liaison between internal product and services teams and the customer, with a focus on communicating features, challenges, processes and roadmap/action plan and drive internal understanding how they support and influence customer activities.
--- Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight.
--- Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references.
--- Keeping customers informed of process and procedural changes.
--- Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile.
--- Continually take the pulse of customer's business via analytics, KPI and customer meetings.
--- Understand the competitor foothold within customer, if any.
--- Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty.


Education
Bachelor's degree required, business or related area of concentration preferred Experience: A solid professional, with 5 - 8 years of Account Management or Sales experience (or equivalent) working with large, complex customers. Knowledge & Skill: --- Has knowledge of technical discipline and work processes. --- Provides investigative, analytic or diagnostic services that affect a wide range of the unit's activities and suggests improvements. --- Has good understanding of roles of the relevant functional groups within own area. --- Requires extensive training and experience to resolve a wide range of issues. In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more! *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: HireRight, LLC, Tulsa , Account Director, Global Accounts- Remote, Executive , Tulsa, Oklahoma