Account Director, Global Accounts- Remote
Company: HireRight, LLC
Location: Tulsa
Posted on: February 22, 2021
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Job Description:
If you are a job seeker with a disability and require a
reasonable accommodation to apply for one of our jobs, you will
find the contact information to request the appropriate
accommodation by visiting the following page: Account Director,
Global Accounts- Remote
The Global Account Director is responsible for account management
and overall all program management for our largest and most complex
customers globally. The Global Account Director has direct
responsibility and accountability for the support, communication,
planning, pro-active management and retention of existing business
products and projects globally. They will work with key domestic
and international account stakeholders to develop a thorough
understanding of their organizations' business objectives and
strategically aligning relationships and processes. They will
partner with senior leaders, internal functional teams and the
regional HireRight account teams to nurture and support existing
business, including international account business, and to partner
with Strategic growth directors or regional sales teams on any
opportunities that present themselves. Responsible for building and
implementing customer relationship strategies by devising and
executing on detailed account planning to ensure their clients
receive the best of what HireRight has to offer.
Duties
--- Responsible for a book of business of large, multi-national
companies and/or highly complex clients.
--- Overall responsibility for managing these customer
relationships and ensuring retention of their business
(communications, expectations, key stakeholder relationships,
sponsorship, governance).
--- Establishing a trusted adviser relationship that works to
ensure customer's overall satisfaction with our products and
services.
--- Coordinate with regional account managers through communication
and support, as well as off hour requirements to lead/manage global
calls.
--- Work with complex, multi-national customer's dynamic programs
to ensure expectations and deliverables are communicated and
met.
--- Provide a point of escalation internally for any program-wide
issues.
--- Participate in the negotiation of pricing, services and
contract additions and renewals.
--- Act as a liaison between internal product and services teams
and the customer, with a focus on communicating features,
challenges, processes and roadmap/action plan and drive internal
understanding how they support and influence customer
activities.
--- Developing account success plans for customers that outline
their critical success factors, metrics for success, all key
stakeholders, potential issues, trends and provide recommendations
to customer and to HireRight.
--- Leveraging customer relationships as needed for customer
advocacy, user groups, case studies, and prospect references.
--- Keeping customers informed of process and procedural
changes.
--- Identify optimization opportunities to ensure customer is
utilizing the right features and services based on their risk
mitigation profile.
--- Continually take the pulse of customer's business via
analytics, KPI and customer meetings.
--- Understand the competitor foothold within customer, if any.
--- Navigates through the HireRight organizations and harness the
necessary internal resources to ensure customer positive customer
engagement and loyalty.
Education
Bachelor's degree required, business or related area of
concentration preferred Experience: A solid professional, with 5 -
8 years of Account Management or Sales experience (or equivalent)
working with large, complex customers. Knowledge & Skill: --- Has
knowledge of technical discipline and work processes. --- Provides
investigative, analytic or diagnostic services that affect a wide
range of the unit's activities and suggests improvements. --- Has
good understanding of roles of the relevant functional groups
within own area. --- Requires extensive training and experience to
resolve a wide range of issues. In exchange for your expertise,
HireRight offers an excellent employee benefit package which
includes:
Keywords: HireRight, LLC, Tulsa , Account Director, Global Accounts- Remote, Executive , Tulsa, Oklahoma
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