Partner Manager

Company: TalentinTulsa
Location: Tulsa
Posted on: April 9, 2021

Job Description:

*Description* The Partner Manager creates and nurtures long-term relationships with customers. They resolve any issues that arise to ensure customers are satisfied with our services. In this role, they should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. Having a background in customer service and knowledge of our industry is a plus but not required. The goal is to help us safeguard our revenue and retain our customers. *Responsibilities:* * Build relationships with key employees among clients & act as the main point of contact for all of clients needs. * Create plans to address clients unique business challenges and goals.* Advise clients on creating profitable processes.* Act as point of contact for complaints and escalate issues as appropriate.* Become a thought leader to internal teams (e.g. sales, engineers, senior management) to maximize clients growth through a variety of off and online channels.* Measure and track business performance and impact on clients goals and targets.* Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner and demonstrate respect for others.* Study competition to find new ways to retain customers.(These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required) *Requirements* Education/Licensure/Certification: * BSc/BA in Business Administration, Marketing or a related field Experience: * Proven experience as a Client Relations Manager or Relationship Manager.* Proven track record of meeting and exceeding targets.* Background in customer service; industry knowledge is a plus.* Experience tracking relevant KPIs (e.g. customer satisfaction). Knowledge, skills and abilities: * Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)* A customer-oriented attitude* Excellent communication and negotiation skills* Problem-solving aptitude* Ability to work well with a team* Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.* Demonstrates a relentless focus on results with a commitment to deliver; Always starts with a "Let's go GRIND it out" attitude. * Takes decisive action, and confidently changes course if unsuccessful* Displays a growth mindset to continually improve; encourages everyone around them to to be tenacious and never settle.* Constantly seeks feedback to improve; Focussed on solving issues,* Acts with urgency; delivers top results in hours and days instead of weeks and months.* Relentless in their pursuit of success and possesses the willpower to embrace challenges as opportunities. PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS: * Location: Remote/ Tulsa* Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.* Light physical activities and efforts required in working within an office environment.

Keywords: TalentinTulsa, Tulsa , Partner Manager, Executive , Tulsa, Oklahoma