Sales and Training Manager - Membership
Company: Sam's East
Posted on: November 22, 2021
Are you someone that thrives in fast-paced environments, and has a
strong sales background? Our Membership Representative is a
salaried role for Sam's Club, and we are looking for friendly faces
with a passion to teach and train the associates at the registers,
self-check outs, club pick up and more! You will play a major part
in engaging our current members to utilize their available
benefits, as well as developing our business to business
relationships to grow membership. The pace can be really fast,
especially in the evenings, on weekends, and during a holiday
season. There will be times when you have to juggle several tasks
in a short amount of time while helping members: visiting
businesses, teaching and training, and supporting company
events-you get the idea! It's hard work, but our associates find it
rewarding, especially since they're a part of a large team with a
common goal: happy, satisfied members.
You will sweep us off our feet if:
--- You thrive in fast-paced environments
--- You're a multi-tasker at heart
--- You enjoy teaching and training your peers and associates on
communicating goals and providing feedback consistently
--- You have successful leadership qualities with experience in
directing sales teams to
exceed expectations on results
--- You keep member satisfaction as your top priority
--- You can stand for long periods of time while assisting members
quickly and accurately
--- You're a problem solver who tackles obstacles head-on to ensure
each task is completed with excellence
You will make an impact by:
--- Maintaining a positive attitude by smiling, greeting and
--- Being in a position of positive influence without direct
supervision to obtain the best performance of associates and the
--- Providing exceptional customer service to members across the
club as needed, answering
any questions they may have
--- Maintaining a clean, neat, and member-ready area while being
able to lift carry and place merchandise weighing up to 15lbs.
The Membership Representative role is a great way to start your
development path at Sam's Club. Apply now!
The above information has been designed to indicate the general
nature and level of work performed in the role. It is not designed
to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications required of employees
assigned to this job. The full job description can be made
available as part of the hiring process.
What you'll do...
Drives membership in the assigned club by communicating goals,
results, and feedback. Ensures signage is updated. Ensures all
and signage related to membership programs is up to date. Completes
and maintains required documentation and forms.
Enables associate-membership engagement by working
cross-functionally with members, managers, and associates to
identify training gaps and
needs. Ensures training plans and materials are efficient. Provides
information on membership benefits. Promotes the value of company
services. Teaches associates to process and sell memberships,
upgrades, and credit accounts. Communicates relevant information on
events, both inside and outside of the club. Assists associates
with the proper execution of membership plans to support achieving
Directs club membership goals by selling memberships in the field
and in the club using various techniques (for example, cold
appointments, membership drives). Communicates with current and
prospective members. Educates members on membership types,
benefits. Identifies and matches member or prospective member needs
with appropriate membership benefits, services, or product
Responds to membership questions and concerns. Encourages
membership renewals Assists with member account decisions.
Demonstrates exemplary actions and workload execution by modeling
and training processes to associates; providing on the job training
in the work
area and salesfloor; teaching new technology and tool
functionality; delivering new program rollout training; and
providing continuous learning and
process improvement opportunities.
Coordinates, completes, and oversees job-related activities and
assignments by developing and maintaining relationships with key
supporting plans and initiatives to meet customer and business
needs; identifying and communicating goals and objectives; building
and measuring progress in achieving results; identifying and
addressing improvement opportunities; and demonstrating
adaptability and promoting
Provides supervision and development opportunities for associates
by hiring and training; mentoring; assigning duties; providing
ensuring diversity awareness.
Ensures compliance with company policies and procedures and
supports company mission, values, and standards of ethics and
implementing related action plans; utilizing and supporting the
Open Door Policy; and providing direction and guidance on applying
these in executing
business processes and practices.
Live our Values
--- Models the Walmart values to foster our culture; holds oneself
and others accountable; and supports Walmart's commitment to
communities, social justice, corporate social responsibility, and
sustainability; maintains and promotes the highest standards of
integrity, ethics and compliance.
--- Acts as an altruistic servant leader and is consistently
humble, self-aware, honest, and transparent.
Curiosity & Courage
--- Demonstrates curiosity and a growth mindset; fosters an
environment that supports learning, innovation, and intelligent
risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
--- Seeks and implements continuous improvements and encourages the
team to leverage new digital tools and ways of working.
Deliver for the Customer
--- Delivers expected business results while putting the customer
first and consistently applying an omni-merchant mindset and the
EDLP and EDLC business models to all plans.
--- Adopts a holistic perspective that considers data, analytics,
customer insights, and different parts of the business when making
plans and shaping the team's strategy.
Focus on our Associates
Diversity, Equity & Inclusion
--- Identifies, attracts, and retains diverse and inclusive team
members; builds a high-performing team; embraces diversity in all
its forms; and actively supports diversity goal programs.
Collaboration & Influence
--- Builds strong and trusting relationships with team members and
business partners; works collaboratively and cross-functionally to
achieve objectives; and communicates with energy and positivity to
motivate, influence, and inspire commitment and action.
--- Creates a discipline and focus around developing talent,
promotes an environment allowing everyone to bring their best
selves to work, empowers associates and partners to act in the best
interest of the customer and company, and regularly recognizes
others' contributions and accomplishments.
Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
Bachelor's degree in business, communications, or related field OR
4 years' experience in sales, retail or related field.
1 year's sales experience in business to business sales.
Outlined below are the optional preferred qualifications for this
position. If none are listed, there are no preferred
4420 S SHERIDAN RD, TULSA, OK 74, United States of America
Keywords: Sam's East, Tulsa , Sales and Training Manager - Membership, Executive , Tulsa, Oklahoma
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