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Salesforce Manager

Company: Center for Employment Opportunities
Location: Tulsa
Posted on: January 15, 2022

Job Description:

Salesforce Manager(Any CEO Office)The OpportunityThe Salesforce Manager ensures the enterprise-wide users of CEO's mission-critical SalesForce CRM platform are optimally supported. This position entails significant internal account management, technical business need analysis, and business process improvement consulting (primarily around our Salesforce platform).The Salesforce Manager will be a driver of efficiency of our Salesforce team by working with administrators, analysts, consultants, and key internal stakeholders to keep us aligned and focused on our strategy. You will be responsible for mentoring and overseeing the day-to-day activities of the Salesforce team across multiple locations. This role will have a critical impact on the business and our participants by providing input on efficient and scalable operations across our Salesforce team. We'll look to you to work with the CEO Governance team to coordinate efforts, knowledge, and timelines, as well as their interdependencies, across projects/squads while keeping in mind the best interests of our Salesforce Core Platform.As a Manager, Salesforce you will:

  • Develop and maintain relationships with our internal clients to ensure long term client satisfaction
  • Helping to cultivate a reputation of credibility across internal teams, ensuring quality data output, and providing training and coaching for the team
  • Provide Salesforce guidance and coaching to grow the abilities of your direct reports
  • Assist in QA/testing of deliverables prepared by the team before sharing with the end-users
  • Stay up to date with new Salesforce practices and technology that will support the growth and objectives of the Salesforce team
  • Serve as subject matter expert (SME) for assigned solutions.
  • Act as IT delivery leader and ensure that all technology deliverables required by business partners reach successful completion on the required schedule.
  • Determine and track appropriate metrics to facilitate ongoing governance and continuous improvement of assigned solutions.CEO's Staff Vaccination PolicyCEO has implemented an org-wide vaccination requirement that requires all new staff to be fully vaccinated before their first day of work. We have made this decision for the safety of our participants and employees and to enhance our ability to continue to provide the vital services we offer to our participants. As part of the onboarding process, new hires will be asked to submit proof of vaccination status prior to their first day of employment.

    If you are unable to get vaccinated against COVID-19 for medical or religious reasons, you can request a reasonable accommodation. An interactive meeting will be scheduled to discuss your request.

    CEO does not discriminate against individuals with actual or perceived infection with COVID19 or based on an actual or perceived history of such infection nor based on any protected status.Who We AreThe Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.Who You Are
    • You have a passion for CEO Mission and values
    • You have 5 years of management experience
    • You have 5 years of direct Salesforce management experience
    • You have 5+ years using Salesforce.com, Salesforce Certified Admin
    • You have proven experience leading teams on time-sensitive projects including development, data migration, integration, and change management
    • You have the ability to shift focus and priority quickly with the ability to communicate changes in focus effectively to all impacted teams
    • You have strong communication, interpersonal, presentation, and analytical skills
    • You have exceptional interpersonal skills, flexibility, multitasking abilities, and a strong attention-to-detail in a fast-paced environment
    • You have experience in an environment where there is frequent change and a need to demonstrate and act with a sense of urgency
    • You have a drive to work hard and plan for how you can refresh/recharge while working in a startupWhat You'll Be Responsible ForThese responsibilities are representative, but not all-inclusive, of the responsibilities of this role:Technical Support
      • Manage ongoing escalated technical support from Admin as needed
        • Manage caseload assignments
        • Provide updates on all cases via case comments on a weekly basis
        • Identify problem areas and provide recommendations for future enhancements
        • Act as IT delivery leader and ensure that all technology deliverables required by business partners reach successful completion on the required schedule.
        • Create training materials and documentation for internal SalesForce users
        • Manage the SF Support Team
        • Provide troubleshooting for escalated cases
        • Manage the CEO monthly sprint cycles
        • Manage the CEO SF Governance team processBusiness Needs Analysis and Development
          • Document new development required by organization and confer with Senior SalesForce Administrator and consultants to plan and execute changes
          • Work with functional leads to transform and develop new requirements into SalesForce design and implementation.
          • Research and disseminate SalesForce best practices that help drive user adoption and success.
          • Facilitate and support technical meetings and design reviews, including meeting planning and follow-up with internal staff /governance.Team Management
            • Be responsible for overseeing the day-to-day activities of the CEO of Salesforce team and management of the MSP Exponent Partners team of consultants.
            • Track ongoing priorities and the team's progress within a sprint to ensure deadlines are hit.
            • Ensure that all deployments are accurate and proper required documentation is implemented.
            • Provide technical expertise and/or input on high-level solutions
            • Facilitate regular status meetings with direct reports and stakeholders as needed
            • Manage stakeholder expectations as it pertains to individual team interactions
            • Collaborate with CEO Governance, Salesforce Admin & Analyst and Program Management to plan/prioritize the business needs across the SF team
            • Multi-task and practice excellent time management while leading up to 3 direct reports
            • Provide the day-to-day team leadership, constantly focusing on how to keep the teams productive and moving forward along the schedule needed to deliver technology solutions and services.PERFORMANCE GOALS
              • Stay current on all SalesForce releases and related certifications
              • Quick and efficient response time for escalated Salesforce cases
              • Manage escalated cases requiring more research and technical aptitude should be mutually assigned with supervisors and project managed effectively
              • TBD additional performance/process goals to be added in FY22Additional Responsibilities
                • Perform other job-related duties and responsibilities that will be assigned from time to time.Compensation and BenefitsIn an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.We recognize that salary is a part of the overall compensation package and are happy to provide a comprehensive benefits package, including medical and dental coverage, professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.More About UsThe Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we're passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.People who are justice involved, people of color, people who identify as LGBTQ+ , and people with disabilities are highly encouraged to apply for vacant positions at all levels. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.IND 1

Keywords: Center for Employment Opportunities, Tulsa , Salesforce Manager, Executive , Tulsa, Oklahoma

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