Store Manager
Company: Sbux Management Associates, LLC
Location: Tulsa
Posted on: May 16, 2022
Job Description:
Job DescriptionFull Time PRIMARY PURPOSE: The primary purpose of
this role is to manage a Starbucks store within a Simon Mall. As a
Store Manager, your Starbucks store will be an important part of
the local community. You'll help your store partners make
connections with the customers they see every day. You'll lead your
store's operations, staffing, customer satisfaction, product
quality, financial performance, and team development. Best of all,
you'll help your team create a welcoming environment. Starbucks is
consistently rated as a great place to work and the people here
love what they do. PRINCIPAL RESPONSIBILITIES: The successful
candidate's responsibilities will include, but not be limited
to:Leadership – Setting goals for the work group, developing
organizational capability, and modeling how we work together:
- Demonstrates a calm demeanor during periods of high volume or
unusual events and manages smooth transitions thereafter to keep
store operating to standard and to set a positive example for the
store team.
- Displays a "customer comes first" attitude by training and
holding partners accountable for delivering legendary customer
service.
- Drives the implementation of company programs by developing
action plans and directly motivating and instructing the store team
to implement them to meet operational and organizational
objectives.
- Manages with integrity, honesty and knowledge that promote the
culture, values, and mission of Starbucks.
- Plans, identifies, communicates, and delegates appropriate
responsibilities and practices to store partners to ensure smooth
flow of operations.
- Provides coaching and direction to the store team to take
action and to achieve operational goals. Constantly reviews store
environment and key business indicators to identify problems,
concerns, and opportunities for improvement to provide coaching and
direction to the store team to achieve operational goals. Planning
& Execution – Developing strategic and operational plans for the
work group, managing execution, and measuring results:
- Monitors and manages store staffing levels to ensure partner
development and talent acquisition to achieve and maintain store
operational requirements.
- Utilizes existing tools to identify and prioritize
communications and regularly uses discretion to filter
communications to the store team. Communicates clearly, concisely,
and accurately in order to ensure effective store operations.
Business Requirements – Providing functional expertise and
executing functional responsibilities:
- Ensures adherence to applicable wage and hour laws for
nonexempt partners and minors.
- Solicits customer feedback to understand customer needs and the
needs of the local community.
- Uses all operational tools to plan for and achieve operational
excellence in the store. Tools include Automated Labor Scheduling,
Monthly Status Report, Quarterly Business Review, cash management
and inventory management.
- Uses discretion in accessing external resources to support
store operations and to execute district and regional initiatives.
Resources include Partner Resources, Marketing, Partner & Asset
Protection, Food & Beverage, Coffee, and Retail Implementation
departments.
- Utilizes management information tools and analyzes financial
reports to identify and address trends and issues in store
performance. Partner Development & Team Building – Providing
partners with coaching, feedback, and developmental opportunities
and building effective teams:
- Actively manages store partners by regularly conducting
performance assessments, providing feedback, and setting
challenging goals to improve partner performance. Manages ongoing
partner performance using performance management. MINIMUM
QUALIFICATIONS:
- Progressively responsible retail experience (3 years)
- Supervision (1 year)
- Experience analyzing financial reports REQUIRED KNOWLEDGE,
SKILLS, AND ABILITIES:
- Ability to manage store operations independently
- Ability to manage effectively in a fast-paced environment
- Ability to manage multiple situations simultaneously
- Ability to manage resources ensuring established service levels
are achieved at all times
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong operational skills in a customer-service
environment
- Strong problem-solving skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and
in writing
- Strong leadership skills, with the ability to coach and mentor
others
- Ability to plan and prioritize workloadAbility to handle
confident
Keywords: Sbux Management Associates, LLC, Tulsa , Store Manager, Executive , Tulsa, Oklahoma
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