Manager , Inside Sales - Work From Home
Company: Publishing Concepts LLC
Location: Tulsa
Posted on: August 5, 2022
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Job Description:
Description:
Manager of Inside Sales will lead, coach, and mentor a team of
18-25 insides sales associates in an inbound warm lead call center
environment. They will prepare and analyze data to improve team
results, call quality, and metrics. Must have strong leadership
experience and a people first culture.
Requirements:
Manager of Inside Sales Responsibilities:Monitor calls, provide
feedback and solutions to improve quality and performancePartner
with peers, identify trends and areas of opportunity in an effort
to elevate call center performanceEnsure associates and lead agents
are achieving desired performanceCoach agent to develop rapport
with clients from inbound and outbound calls to complete directory
updatesCoach agent to effectively develop Oral History Project
stories using active listening strategiesCoach agent to identify
clients' needs and sales opportunitiesConduct effective resource
planning to maximize productivityHire, train, coach, and lead sales
representatives as they provide support for customersAnswer
representative's questions, guide them through difficult calls or
issues, diffuse angry customers, or handle issues that cannot be
resolved by representativesLead a high performance work team of
strong sales professionals that are also servant leadersTake
initiative on additional tasks or projects to support employees,
other managers, and call center operations.Monday- Friday
ScheduleMust be available to work a set 8 hour shift between 7:00
am - 9:00 pm CSTRotating one Saturday day shift a quarterManager of
Inside Sales Required Skills/Abilities:Excellent leadership
communication and team building experienceExcellent verbal and
written communication skillsExcellent sales and customer service
skillsThorough understanding of PCI product offeringsProficient
with Zoom or related softwareProficient with Microsoft Office Suite
or related softwareManager of Inside Sales Education and
Experience:At least 2 years of call center team management
experience requiredBachelor's degree in business or related field
strongly preferredManager of Inside Sales Physical
Requirements:Prolonged periods (8-hours) of sitting at a desk and
working on a computer.Must be able to lift up to 15 pounds at
times.Manager of Inside Sales Benefits:Free TeladocInternal
Promotion OpportunitiesMedical insuranceHealth Spending Account
(HSA)Dental insuranceVision insuranceWellness program401K with
company matchPaid holidaysPaid vacationPaid sick leaveBereavement
leaveEducational Tuition ReimbursementLife InsurancePCI is firmly
committed to the principle of equal employment opportunity. PCI
offers employment opportunities without regard to race, color, sex,
age, religion, national origin, disability, U.S. military and or
other prohibited bases of discrimination, both state and local. All
aspects of the employment relationship (including recruiting,
hiring, training, working conditions, compensation, promotion,
discipline, and termination) are subject to this policy. Candidates
must pass pre-employment background check and drug screens.The job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee. Duties, responsibilities and activities may change
or new ones may be assigned at any time with or without
notice.PI187835520
Keywords: Publishing Concepts LLC, Tulsa , Manager , Inside Sales - Work From Home, Executive , Tulsa, Oklahoma
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