Store Manager (Cannabis Experience Required) - Medical Cannabis Retailer

Company: Koli Cannabis Ltd
Location: Claremore
Posted on: November 25, 2022

Job Description:

*Store Manager*

*NB: 1-2 weeks training will be held in our Koli-Miami location. After successful completion of the training, the job place would be our Koli-Claremore dispensary.*

Koli Cannabis, a boutique dispensary in Claremore, Catoosa & Miami City, is looking for dynamic people to join our team! If you're passionate about serving the Oklahoma patient community and have an intellectual curiosity about cannabis, we encourage you to apply.

The Store Manager is responsible for supervising all activities that are related to the retail sales, order processing, and customer service of our Dispensary. The Manager will manage the execution of customer orders and ensure that all products are correctly picked and recorded in our MJ Platform and METRC system.

*Position Summary*

The Manager oversees day-to-day operations of the dispensary. This includes but is not limited to managing all staffs at Koli West and ensuring successful compliant operations and high level customer service. The Manager is responsible for creating the staffing schedule making sure the dispensary is properly staffed at every shift. Each shift should have sufficient personnel to act as budtenders and inventory support.

The Manager reports directly to Ownership. He/She is responsible for communicating any policy changes to the staff and implementing directives from Ownership immediately. The Manager is responsible for overseeing the operations of the dispensary including but not limited to retail sales, inventory management, product intake, Point of Sale (POS) system troubleshooting, education, and onboarding of budtenders. This requires high level communication skills as this person must communicate with ownership, patients, and internal dispensary staff and may act as a spokesperson for the dispensary at times.

Finally, this position is responsible for dispensary employees' strict adherence to laws and regulations concerning medical cannabis put forth by the OMMA.

Along with the ongoing development of your job description, immediate responsibilities for the role of Store Manager include:

*Management of Dispensary Personnel*

* Creates staffing schedule for the dispensary to ensure sufficient staffing for successful operations. This includes staffing reception, budtender roles to satisfy customer needs, and inventory management roles to satisfy the needs of the back of house such as labeling product, packaging, etc.
* Works closely with Koli Cannabis leadership and the retail team to ensure successful implementation of Standard Operating Procedures (SOPs) regarding product intake and organization
* Conducts regular meetings with dispensary personnel to communicate changes and ensure successful operations and compliance
* Empowers dispensary staff to deliver high quality customer experiences
* Manages any specialized roles within the dispensary, such as education, community outreach, market insight
* Tracks budtender sales and analytics.
* Plans, identifies, communicates, and delegates responsibilities to the dispensary personnel to ensure a smooth flow of operations within the store.
* Provides specialized dispensary teams with ongoing coaching, feedback, and developmental opportunities
* Monitors staffing levels and communicates to ownership when hiring is needed and for what position(s)
* Makes sure all operations carried out in the dispensary are in compliance with the regulations set forth by the OMMA

*Operations and Compliance*

* Conducts all necessary reporting to the state using provided inventory tools Metrc
* Works closely with ownership and other Koli managers to ensure successful implementation and follow-through of compliant procedures
* Oversees all purchasing and check-in of products in the inventory management system and physical inventory locations
* Oversees cash handling, provides change to drawers when needed, and reconciles the cash drawers at closing each night both physically and in the POS
* Ensures compliant managing, selling, and packaging of inventory
* Ensures compliant proceedings in all dispensary operations

*Effective Communication and Customer Service*

* Communicates directives from ownership to dispensary personnel when appropriate
* Communicates product knowledge, changes, pricing, and promotional sales to dispensary personnel at every shift meeting to ensure successful implementation and operations
* Interfaces with potential vendors and collaborators, representing the brand in an honest, respectful, and appropriate fashion
* Attends cannabis community events and represents the brand in a respectful and appropriate fashion
* Communicates product knowledge in a timely and effective manner to dispensary personnel
* Works with the management team to continuously train dispensary personnel
* Monitors dispensary personnel's customer interactions to make sure high level customer service and accurate product information is communicated
* Provides consistent constructive feedback to dispensary personnel to ensure the highest level of operations
* Supports budtenders and is available to communicate with any unsatisfied customer or customer who needs a bit more support
* Implements and communicates SOP's to all dispensary personnel to ensure successful operations. Communicates to ownership if editing of SOP's is needed
* Remains available for and receptive to feedback from staff, management, and ownership teams
* Communicates appropriately, effectively, and timely in both in-person and email communication
* Conducts performance reviews to check-in with staff, evaluate performance and hear feedback on a regular basis.
* Manages with integrity and honesty
* Solicits customer feedback to understand customer needs and the needs of the community

*Qualifications: *

* Must be 21+ years of age
* Must pass all required background checks
* Management experience working in a regulated industry
* Proven ability to effectively manage a team of 5 or more employees
* Familiar with online databases, Point-of-Sale inventory, METRC and cash management
* 1-2 years of experience in Cannabis Retail business is required

*Required Skills: *

* Prior METRC experience or any seed to sale software experience is preferred.
* Demonstrated passion for serving the cannabis community
* Excellent customer service skills
* Excellent leadership skills
* Computer operating skills
* Supervisory and team-building skills
* Ability to pass all required background checks to work with cannabis
* Ability to communicate clearly and concisely, both orally and in writing
* Ability to build relationships both internally as well as in the community
* Ability to handle confidential and sensitive information
* Working knowledge of business processes and system development
* Ability to work a flexible work schedule including nights, weekends, and holidays.

*Responsibilities*

* Manage orders using our MJ Platform system.
* Manage inventory utilizing METRC.
* Develop standard operating procedures for order fulfillment.
* Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
* Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
* Ensure high levels of customers satisfaction through excellent service
* Complete store administration and ensure compliance with policies and procedures
* Maintain outstanding store condition and visual merchandising standards
* Report on buying trends, customer needs, profits etc
* Propose innovative ideas to increase market share
* Conduct personnel performance appraisals to assess training needs and build career paths
* Deal with all issues that arise from staff or customers (complaints, grievances etc)
* Be a shining example of well behavior and high performance
* Additional store manager duties as needed
* Be capable of promoting and advertising the business by social media and other personal means to bring more new customers

*Disclaimer: *
The information contained in this job description is not an exhaustive list of the duties performed for this position. The individual holding this position will be expected to perform additional duties as required. The scope of the job role may equally change as necessitated by business demands.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
* Employee discount
Experience level:
* 1 year
* 2 years
Shift:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift

Ability to commute/relocate:
* Claremore, OK 74017: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
* Are you familiar with Metrc-Track & Trace System Platform?

Education:
* High school or equivalent (Preferred)

Experience:
* Supervising: 1 year (Preferred)

License/Certification:
* OMMA Medical Card (Preferred)

Work Location: One location%58047475%

Keywords: Koli Cannabis Ltd, Tulsa , Store Manager (Cannabis Experience Required) - Medical Cannabis Retailer, Executive , Claremore, Oklahoma