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Contact Center Operations Manager (onsite) Tulsa, OK

Company: Avantive Solutions
Location: Tulsa
Posted on: November 26, 2022

Job Description:

Who We AreAvantive Solutions is a purpose-driven global technology and business services company specializing in delivering innovative customer engagement, strategic sales, and digital marketing solutions. We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives.Who You AreAs an Avantive Solutions Operations Manager you will be responsible for overall performance for your assigned client program. You are analytical, and able to both run and read performance and general finance metrics. You will also oversee the performance of each of the front-line leaders assigned to you with a focus on program improvement, interact regularly with the client, and are able to achieve and exceed program goals and profitability.Responsibilities:Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every callBe client facing for weekly meetings and site visitsDeliver results against a defined scope of work that includes goal attainmentDevelop and maintain effective organization of responsibility, coaching, recognition, performance standards, delegation, staffing levels and supervisionInteract across multiple company departments to report and represent your programCoordinate analytic, strategic, and technical resources to meet client expectations and ensure satisfactionEnsure compliance with regulatory agency guidelines and standardsPromote company's reputation as a 'Purpose Driven Culture'Requirements:3+ years' experience in the call center leadership role requiredExperience in both inbound and outbound campaignsExceptional ability to develop and manage front line supervisorsEngage with recruiting for staffing needs and provide feedback for training programsStrong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,Analytical skills and understanding of performance metricsFamiliarity with CMS platformsBachelor's Degree requiredWhat's in it for you?Competitive compensation package with a base of at least $50k/year.Diverse CulturePaid time offMedical insurance benefits, including no-cost virtual doctor visitsDental, Vision, Paid Life Insurance, Pet Insurance, and excellent 401K with company matchEmployee Assistance ProgramExceptional career advancement opportunitiesAs an employment condition, Avantive Solutions requires all employees to pass a background check and drug screening successfully.Apply online at https://avantivesolutions.com/jobsINDAVS

Keywords: Avantive Solutions, Tulsa , Contact Center Operations Manager (onsite) Tulsa, OK, Executive , Tulsa, Oklahoma

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