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Exterior Services Quality Service Manager

Location: Tulsa
Posted on: March 19, 2023

Job Description:

Description:Are you an experienced Quality Service Manager who feels under-utilized and looking to make a change? Are you someone who is an analytical thinker who is detail oriented and works well remotely? We may have the position for you. Come be part of our supportive and engaging culture with opportunities to learn new things and continue to grow your career. Powerhouse is looking for a Quality Service Manager to join our Exterior Services team who embraces our core values of great service, honesty, integrity and making a positive and lasting impact on others.This position manages the daily operations of quality assurance under the guidance and direction of the Assistant Director of Quality Services for a specified geographic region.
Essential Duties and Responsibilities:

  • Responsible for coordinating the service levels at the sites in your geographic area with our customers and Contract Partners. You would have a portfolio of approximately 300 sites.
  • Contract Partner and site responsibility for key or high maintenance locations and/or sites in your area including inspections each month with the goal of seeing all sites once per quarter. Quality Service Inspectors would also be in your market doing inspections so that all sites are seen once every 60 days.
  • Initiate contact with our Contract Partners to ensure they understand our Scope of Work, business requirements and how the Exterior Services team operates.
  • You would be responsible for hiring Contract Partners for relinking sites and help source Contract Partner's locally if need be. You would have the autonomy to hire and terminate Contract Partner's if needed to correct service levels for our customers. Our Procurement Team would be responsible for linking new business and organic growth in your area.
  • Meet with Contract Partners and customers on site as needed to ensure that service levels and/or requests from customers are being met. This could be site, DM or Regional Level.
  • Identify potential quality problems at customer sites and recommend corrective/preventative actions.
  • Measure potential customer sites and report inventories to the corporate office as preparation for proposal submission.
  • Respond to all customer concerns in a timely and professional manner. Document and report concern and action taken to the corporate office.
  • Manage watch list workload, keeping teams updated in accordance with Standard Operating Procedures.
  • Maintain equipment and supplies as needed to perform job responsibilities (vehicle, computer, phone, maps, camera, etc.).
  • Respond to all new work orders received in a timely and professional manner, assign Contract Partners within identified timeframes.
  • Regular overnight travel is required.
  • Other duties as assigned.
  • Assistant Director of Quality Service would travel to your location 3-4 times per year for field work.Requirements:Education, Experience, and Training:
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Minimum of two years professional commercial landscape maintenance experience required including landscape, irrigation, and fertilization. Snow management experience is required dependent upon geographic territory.
    • Minimum of two years in the hiring and management of landscape contractor personnel.
    • Demonstrated experience in communication and problem-solving.Work Environment/Physical Requirements:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds.Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Keywords: POWERHOUSE RETAIL SERVICES LLC, Tulsa , Exterior Services Quality Service Manager, Executive , Tulsa, Oklahoma

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