Exterior Services Quality Service Manager
Company: POWERHOUSE RETAIL SERVICES LLC
Posted on: March 19, 2023
Description:Are you an experienced Quality Service Manager who
feels under-utilized and looking to make a change? Are you someone
who is an analytical thinker who is detail oriented and works well
remotely? We may have the position for you. Come be part of our
supportive and engaging culture with opportunities to learn new
things and continue to grow your career. Powerhouse is looking for
a Quality Service Manager to join our Exterior Services team who
embraces our core values of great service, honesty, integrity and
making a positive and lasting impact on others.This position
manages the daily operations of quality assurance under the
guidance and direction of the Assistant Director of Quality
Services for a specified geographic region.
Essential Duties and Responsibilities:
- Responsible for coordinating the service levels at the sites in
your geographic area with our customers and Contract Partners. You
would have a portfolio of approximately 300 sites.
- Contract Partner and site responsibility for key or high
maintenance locations and/or sites in your area including
inspections each month with the goal of seeing all sites once per
quarter. Quality Service Inspectors would also be in your market
doing inspections so that all sites are seen once every 60
- Initiate contact with our Contract Partners to ensure they
understand our Scope of Work, business requirements and how the
Exterior Services team operates.
- You would be responsible for hiring Contract Partners for
relinking sites and help source Contract Partner's locally if need
be. You would have the autonomy to hire and terminate Contract
Partner's if needed to correct service levels for our customers.
Our Procurement Team would be responsible for linking new business
and organic growth in your area.
- Meet with Contract Partners and customers on site as needed to
ensure that service levels and/or requests from customers are being
met. This could be site, DM or Regional Level.
- Identify potential quality problems at customer sites and
recommend corrective/preventative actions.
- Measure potential customer sites and report inventories to the
corporate office as preparation for proposal submission.
- Respond to all customer concerns in a timely and professional
manner. Document and report concern and action taken to the
- Manage watch list workload, keeping teams updated in accordance
with Standard Operating Procedures.
- Maintain equipment and supplies as needed to perform job
responsibilities (vehicle, computer, phone, maps, camera,
- Respond to all new work orders received in a timely and
professional manner, assign Contract Partners within identified
- Regular overnight travel is required.
- Other duties as assigned.
- Assistant Director of Quality Service would travel to your
location 3-4 times per year for field work.Requirements:Education,
Experience, and Training:
- To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
- Minimum of two years professional commercial landscape
maintenance experience required including landscape, irrigation,
and fertilization. Snow management experience is required dependent
upon geographic territory.
- Minimum of two years in the hiring and management of landscape
- Demonstrated experience in communication and
problem-solving.Work Environment/Physical Requirements:The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. This position works in an environment with
moderate noise level. (Examples: business office with computers and
printers, light traffic). Usual office environment with frequent
sitting, walking, standing, and occasional climbing, stooping,
kneeling, crouching, and balancing. Frequent use of eye, hand, and
finger coordination enabling the use of office machinery. Oral and
auditory capacity enabling interpersonal communication as well as
communication through automated devices such as telephone. The
employee must occasionally lift and /or move up to 20 pounds.Note:
Nothing in this job specification restricts management's right to
assign or reassign duties and responsibilities to this job at any
time. Critical features of this job are described under various
headings above. They may be subject to change at any time due to
reasonable accommodation or other reasons. The above statements are
strictly intended to describe the general nature and level of the
work being performed. They are not intended to be construed as a
complete list of all responsibilities, duties, and skills required
of employees in this position.
Keywords: POWERHOUSE RETAIL SERVICES LLC, Tulsa , Exterior Services Quality Service Manager, Executive , Tulsa, Oklahoma
Didn't find what you're looking for? Search again!
Loading more jobs...