Spa Director Location: Columbia-MD-Hand & Stone MD Columbia Dobbin Center

Company: Hand & Stone Franchise Corp
Location: Tulsa
Posted on: May 28, 2023

Job Description:

Hand & Stone Massage and Facial Spa is looking for a strong results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, is a responsible, driven individual with exceptional communication skills, great problem-solving quick thinking, and an ability to work independently. We are looking for someone interested in a long-term role in a stable and positive environment with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration.Benefits GALORE!

• 
  
• Medical Insurance with a generous monthly employer contribution, Vision and Dental Insurance, Life Insurance, and Supplemental Insurance
  
• 401K plan with 5% company match!
  
• We offer a competitive compensation structure, salary plus a generous performance based bonus structure - earning potential is practically unlimited for strong sales performers!
  
• Paid Time Off
  
• Service and product discounts
  
• Professional and safe working environment
  
• Opportunity for professional growth - we promote from within and have opportunity available for strong performers to continue to grow their leadership careers
  
• AND MORE!
  As a General Manager, you will
  • 
    
  • Provide excellent customer service and experiences to all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management.
    
  • Oversee and manage daily operations of the Spa.
    
  • Manage spa sales performance.
    
  • Recruit, hire, and develop talented spa professionals
    
  • Train, monitor, and coach performance of all sales and service staff.
    
  • Membership education and sales - including sales goals and incentives
    
  • Passionately promote products and services with effective, clear communication
    
  • Communicate with Service Provider team and maximize appointment book
    
  • Find opportunities for grassroots marketing and local community connections to build prospect counts and brand awareness
    
  • Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
    Role Requirements
    • 
      
    • Proven passion for communicating with people and providing consistent, excellent service
      
    • Capability to work flexible hours including nights, weekends and holidays
      
    • Excellent verbal and written communication skills
      
    • A fast learner, with a positive attitude
      
    • Comfortable in a fast-paced, high-volume environment.
      
    • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
      
    • A strong team player with the ability to work independently under minimal supervision
      
    • Exceptional organizational skills, including attention to detail and multitasking
      
    • Critical thinking skills, including customer conflict resolution
      
      About FGG Spa, LLCFGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 48 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
      We can't wait to meet you!
      
      

Keywords: Hand & Stone Franchise Corp, Tulsa , Spa Director Location: Columbia-MD-Hand & Stone MD Columbia Dobbin Center, Executive , Tulsa, Oklahoma