Assistant General Manager
Company: Bass Pro, LLC
Location: Broken Arrow
Posted on: April 25, 2024
Job Description:
POSITION SUMMARY:The Assistant General Manager (AGM) assists the
GM with the management of store merchandising and store operations
to ensure proper merchandise assortment, merchandise presentation,
inventory control, customer service, financial efficiency,
inventory control, customer service, leadership development,
associate morale and other duties as assigned.ESSENTIAL
FUNCTIONS:
- Supports a strong commitment to world class customer service
and ensures a pleasant and productive shopping experience for all
customers.
- Opens and closes the store. Assumes responsibility for the
entire store when the General Manager is out of the building.
- Directly supervises the Receiving, Customer Service,
Maintenance and Sales Departments through the Group Sales
Managers.
- Ensures the Departments are staffed with "service" oriented
associates; participates in interviewing and selection. Coordinates
training, prepares / approves performance appraisals, recommends
merit / promotional increases, prepares weekly work schedules,
coaches and motivates associates to promote positive customer
relations and a productive team-oriented work environment.
- Works closely with Base Camp Support Staff to ensure proper
merchandise assortment and inventory levels.
- Communicates and implements all advertising and marketing
initiatives of the Company to include tabs, flyers, signing,
pricing, features, imagery, visual presentation, etc.
- Maintains all planograms set by Merchandising.
- Meets or exceeds all financial plans as set by the
Company.
- Controls Company assets and financial efficiency by auditing
reports, general ledger, electronic journals, physical inventory
and procedures to ensure system integrity; monitors and controls
cash management; controls stores operating & loss account.
- Executes and communicates all Operating procedures in the
Store.
- Develops and executes all Sales / Payroll plans as directed by
the Company. Assists in overseeing and controlling payroll and
operating expense.
- Provides financial results / performance to the General Manager
through several reports
- Maintains a clean, organized, and safe environment, building
facility and all equipment and controls safety in the store.
- Analyzes customer and business analytics to drive customer
service and operating metric goals.
- Carries out Supervisory responsibilities and partners with
Human Resources in accordance with the Company's policies and
applicable laws, including interviewing, hiring & training,
planning, assigning and directing work; measuring and evaluating
performance; rewarding and disciplining associates; addressing
complaints and resolving associate and customer problems.
- Provides a legendary experience for every customer, every time
by assisting customers in making buying decisions by: identifying
and evaluating customers' needs, making product recommendations
based off of this analysis and promoting programs including, but
not limited to CLUB Membership, VOC and In-Store Pick-up.
- ALL OTHER DUTIES AS ASSIGNEDEXPERIENCE/QUALIFICATIONS:
- Experience: Minimum of 5+ years in big box, high volume
management, with responsibility for one or more Sales Departments
and Receiving or Front End experienceKNOWLEDGE, SKILLS AND ABILITY:
- Ability to calculate figures and amounts such as discounts,
commissions, and percentages.
- Ability to define problems, collect data, establish facts, and
draw valid conclusions
- Ability to interpret a variety of other financial, legal, and
technical information
- Ability to read and analyze certain reports
- Ability to write reports and business correspondence. Ability
to effectively present information and respond to questions from
Managers, associates, customers, and the public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets,
data-based management and electronic point of sale and inventory
management systems
- Demonstrated strong interpersonal skills
- Ability to establish and maintain effective working
relationships with co-workers, associates, customers and with the
Base Camp support staff
- Demonstrated use and understanding of servant leadership and
team concept of managementTRAVEL REQUIREMENTS:
- N/APHYSICAL REQUIREMENTS:
- Regularly performs computer work, walks, and stands
- Occasionally sits
- Occasionally ascend or descend ladders, stairs, step stools,
etc.
- Occasionally operate machinery and/or power tools
- Occasionally operate motor vehicles or heavy equipment
- Occasionally work in low or high temperatures
- Occasionally work in outdoor elements such as precipitation and
wind
- Occasionally work in noisy environments
- Occasionally work in hazardous conditionsINDEPENDENT JUDGEMENT:
- Performs duties within scope of general company policies,
procedures, and objectives. Analyzes problems and performs needs
assessments. Uses judgment in adapting broad guidelines to achieve
desired result. Regular exercise of independent judgment within
accepted practices. Makes recommendations that affect policies,
procedures, and practices.Full Time Benefits Summary:Enjoy
discounts on retail merchandise, our restaurants, world-class
resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!Bass Pro Shops is an equal opportunity employer.
Hiring decisions are administered without regard to race, color,
creed, religion, sex, pregnancy, sexual orientation, gender
identity, age, national origin, ancestry, citizenship status,
disability, veteran status, genetic information, or any other basis
protected by applicable federal, state or local law.Reasonable
AccommodationsQualified individuals with known disabilities may be
entitled to reasonable accommodation under the Americans with
Disabilities Act and certain state or local laws.If you need a
reasonable accommodation for any part of the application process,
please visit your nearest location or contact us at
hrcompliance@basspro.com.Bass Pro Shops
Keywords: Bass Pro, LLC, Tulsa , Assistant General Manager, Executive , Broken Arrow, Oklahoma
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