Customer Account Manager (Walmart)
Company: Nestle
Location: Rogers
Posted on: May 5, 2024
Job Description:
Foods people love. Brands people trust. And a career that
nourishes your future like no other.If you're driven by the passion
to do something meaningful that changes lives, Nestle is the place
for you. Nestle USA is one of seven operating companies that make
up Nestle's presence in the United States. We're in 97% of American
homes, and as the leading food and beverage company, our goals are
to continue to deliver quality food and beverage products,
strengthen our local communities, and reduce our environmental and
climate impact.We're determined to challenge the status quo and be
better tomorrow than we are today. As individuals and teams, we
embrace our entrepreneurial culture and have created a workplace
where collaboration is essential, courage is rewarded, speed is
expected, and agility is the norm to delight our consumers every
single day. Here, you will find limitless opportunities to learn
and advance your career and feel empowered to succeed in the
workplace and beyond. Because our focus is not only on nourishing
our customers, but also about enriching you.This position is not
eligible for Visa Sponsorship.Position SummaryIn this role, you
will be the primary contact and liaison for a specified category
for Walmart to drive category growth and achieve annual sales and
commercial spend targets. This role is deeply involved in the
activation of Category Roadmaps and uses them in the development
and activation of customer-specific Category Business Plans (with a
category first approach) to achieve the 4P objectives. Build and
maintain strong connection to the Commercial Development
Organization (CD) to partner to bring category and shopper insights
to drive category results.Primary Responsibilities:
- Work with Commercial Development Organization on development of
customer-specific category plans anchored in the category growth
drivers (category 1st mindset)
- Present and launch New Item Plan and develop initial field
forecast
- Develop customer promotion plans
- Perform bottom-up build of Integrated Customer and Category
Plan using appropriate NSD Planning System to create Customer
Plans
- Forecast accuracy, sales performance targets, meeting sales
goals, segmentation / resource allocation, improving customer
service
- Achieve annual sales and trade targets through effective
selling and negotiation
- Continuous improvement on forecast accuracy
- Frequent customer interaction to implement the annual plan,
drive execution of the plan, gain distribution on new and d-build
items, activate the customer category strategies, shopper
marketing, and any urgent communications such as service level
issues or product quality issues
- Identify gaps between customer plan and customer feedback and
propose resolutions to gaps
- Ensure achievement of agreed Customer(s) targets/Key
Performance Indicators (Category growth, Sales, RIG, Customer
service and in-stock levels, etc.)
- Present Customer Category Plan and supporting Implementation
Calendar to customer via joint business planning (JBP)
- Monitor, review, and drive execution of customer category
plan
- Drive category growth and exceed high performance targets
- Drive one's own development through the adoption of capability
tools
- Work closely with CAA (where applicable) to develop category
account management skills
- Drive excellence in execution through continual interaction
with Nestle Retail Sales team to include work-withs.Experience:
- 3 years working with customers, CD, or Broker team and over
this period successfully delivered on critical metrics.
- Must understand the category, key competitors, and be willing
to develop category knowledge.
- Must understand how to develop customer specific category
growth strategies
- Understands all sales functions, CCDS, Customer, and Nestle
Retail sales.
- Good knowledge of interrelationship of key functions and their
key initiatives (Marketing, Sales Finance, HR, Supply Chain,
Technical and Globe & IS/IT)
- Understand the interaction between sales functions, CCDS,
Nestle Retail sales, Enable Hub, Customer Service, and Customer
Facing Supply Chain
- Demonstrates the ability to influence people and create
compelling, fact-based sales stories.
- The ability to create a customer plan that's within CAP
Guidelines and assigned Trade Rates
- Knowledge of Sales Fundamentals of Pricing, Promotion,
Assortment, and Merchandising.
- Knowledge of Integrated Commercial Planning process, CAP
documents, and the Monthly Business Planning Process
- Knowledge of customer, the marketplace, and relevant channel
and shopper trends to generate actionable ideasRequisition
ID:295294It is our business imperative to remain a very inclusive
workplace.To our veterans and separated service members, you're at
the forefront of our minds as we recruit top talent to join Nestle.
The skills you've gained while serving our country, such as
flexibility, agility, and leadership, are much like the skills that
will make you successful in this role. In addition, with our
commitment to an inclusive work environment, we recognize the
exceptional engagement and innovation displayed by individuals with
disabilities. Nestle seeks such skilled and qualified individuals
to share our mission where you'll join a cohort of others who have
chosen to call Nestle home.The Nestle Companies are an equal
employment opportunity and affirmative action employer* seeking
diversity in qualified applicants for employment. All applicants
will receive consideration for employment without regard to race,
ethnicity, color, gender, gender identity, age, religion, national
origin, ancestry, disability, perceived disability, medical
condition, genetic information, veteran status, sexual orientation,
or any other protected status, as defined by applicable law. Prior
to the next step in the recruiting process, we welcome you to
inform us confidentially if you may require any special
accommodations in order to participate fully in our recruitment
experience. Contact us at or please dial 711 and provide this
number to the operator: 1-800-321-6467*Note: Nespresso is not a
federal contractor and does not maintain affirmative action
programsReview our applicant privacy notice before applying at
Keywords: Nestle, Tulsa , Customer Account Manager (Walmart), Executive , Rogers, Oklahoma
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