Patient Service Representative-Internal Medicine Specialty Services

Company: Oklahoma State University
Location: Tulsa
Posted on: May 28, 2023

Job Description:

Position Details

Req ID:

req15568

Position Title:

Patient Service Representative-Internal Medicine Specialty Services

Position Type:

Staff Full-Time

Position Number:

GS9573

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

IMSS

Location Address:

717 S Houston Ave, #300
Tulsa, Oklahoma, 74127
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

This position is Grant Funded.

Job Summary:
The Patient Service Representative is primarily responsible for ensuringhigh quality customer service and continuation of care. The PatientService Representative is utilized in performing typical front office functionsand referrals. The Patient Service Representative is under the overall on-sitesupervision of the Practice Administrator.

Patient Service Representative must have knowledge of all areas related toinsurance and front office work.Excellent customer service skills andgood communication skills. Ability to multi-task while providing good patientcare. Good computer skills and ability to learn new computer systems as needed.Primary skills include verbal and written communication with patients topromote continuity of care and follow-up as well as daily retrieval andscanning/filing of clinical encounter forms and reports for use by clinic staffduring patient care activities.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations.

Special Instructions to Applicants

IMPORTANT!APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine's Customer Service Philosophy is:

"We enrich lives by providing compassionate care and amazing service to every life we touch."

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative

Education & Experience

Position Qualifications:

Requirements:
-High School Diploma/GED
-Six (6) months related job experience in a medical office or equivalent
-Strong interpersonal and communication skills

Preferred:
-Experience working with computers and software, performing data entry,answering the telephone, and scheduling appointments
-Ability to take telephone messages and have an understanding of medicalterminology
-Experience with Electronic Medical Records; EPIC highly desirable

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Keywords: Oklahoma State University, Tulsa , Patient Service Representative-Internal Medicine Specialty Services, Healthcare , Tulsa, Oklahoma