Buffalo Wild Wings: Host/Cashier
Company: Buffalo Wild Wings
Location: Tulsa
Posted on: January 15, 2021
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Job Description:
A Host/Hostess presents a positive first impression of the
establishment's friendliness, excellent service and high standards.
The Host/Hostess also greet Guests upon arrival, inform Guests of
their wait time, monitor a waiting list, enter Guest names into the
computer system, show Guests to their table and bid Guests farewell
as they leave.A Host/Hostess must be able to carry natural
conversation with Guests without sounding scripted or intrusive.
Additionally, the Host cares for our Guests by refilling beverages
and performs light housekeeping duties such as cleaning glasses and
menus and ensures restrooms are clean, stocked and orderly. As a
member of an energetic team, the Host/Hostess may also need to
answer the phones and fill to-go orders when needed. Availability
must include nights and weekends.Responsibilities:* Greet incoming
and departing Guests warmly with a genuine smile and eye contact;
escort them to assigneddining area; present menus; announce
waiter's name* Use visual cues to seat Guests in either the bar or
dining area depending on their preference* Inform Guest of current
promotion and who will be serving them to ensure a smooth handoff
to the service staff* Answer incoming calls to the restaurant and
provide appropriate service* Manage the flow of Guests into the
Dining and Bar areas, provide accurate wait times to incoming
Guests if appropriate* Tend to special Guest needs and requests*
Observant to Guests' needs throughout dining experience to ensure
they receive high quality service (i.E. notice a drink refill is
needed while seating another Guest and ensuring the drink is
refilled prior to getting back to the door).* Protect establishment
and patrons by adhering to sanitation, safety and alcohol control
policies* Help dining room staff by setting and clearing tables;
replenishing water; serving beverages* Issue dining charges by
verifying orders; calculating taxes;totaling bill for to-go orders*
Receive payments by validating credit charges; approving checks;
accepting currency; calculating and issuingchange for ToGo orders*
Reconcile cash drawer by proving cash transactions; listing checks
and credit card charges for to-go orders* Contribute to team effort
by accomplishing related results as neededRequirements:* Must be
able to read menus* Must be able to articulate clear greetings and
farewells to Guests, as well as being able to understand requests
for assistance* Must be able to clearly communicate Guests' needs
to the kitchen, servers, Managers, etc.* Must be able to hear well
in a loud environment in order to answer telephone and respond to
Guest requests* Must be able to walk and stand during entire shift*
Must be able to articulate clear greetings and farewells to Guests*
Must be able to carry trays or supplies (10-30 lbs.)* A desire to
help out where needed and work as part of a team* Passion for
providing extraordinary service* The ability to thrive in a
fast-paced environment* An appetite for learning (and great food)*
Flexibility to work a variety of shifts* 6 months experience in a
full-service restaurant preferred* Must be upbeat, outgoing and
positive* Must be able to assist Guests and possess great Guest
relations skills* Ability to work effectively within a team*
Host/Hostess top skills & proficiencies:* Customer Service* People
Skills* Professionalism* High Energy* Multitask* Thoroughness*
Basic Math* Teamwork* Attention to Detail* Verbal Communication*
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Keywords: Buffalo Wild Wings, Tulsa , Buffalo Wild Wings: Host/Cashier, Hospitality & Tourism , Tulsa, Oklahoma
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