Kaiser SMC Customer Service Specialist
Company: Apria
Location: Coffeyville
Posted on: April 10, 2021
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Job Description:
Job Summary
With over 300 locations across the US, Apria Healthcare's mission
is to improve the quality of life for our 1.8 million patients at
home by providing home respiratory services and select medical
equipment to help them sleep better, breathe better, heal faster,
and thrive longer. Additional information can be found at JOB
SUMMARYThis position is responsible for identifying and resolving
customer issues and answering customer inquiries regarding the
status of their order.ESSENTIAL DUTIES AND RESPONSIBILITIESResponds
to telephone, fax, electronic documents and web inquiries and
orders from referral sources and homecare patients. Receives
referral request for home equipment and services.Provides
information on equipment supplies and services. Demonstrates
professional etiquette and courtesy when interfacing with
customers. Resolves patient/customer complaints by identifying
problems, troubleshooting of equipment and coordinating appropriate
corrective action.Assesses patient needs and promotes company
products and services.Complies with and adheres to all regulatory
compliance areas, policies and procedures and best
practices.Handles Inbound/Outbound phone calls, emails and texts to
patients and referrals.Follows Apria's procedures for all
transactions. Follows Apria's Quality program to ensure that we
give the best service to all customers.
Minimum Required Qualifications
Benefits
Comprehensive benefits package offered for eligible employees:
Compensation
EEO Statement
As an EOE/AA employer, Apria Healthcare is committed to providing
all applicants and employees with equal access to employment
opportunities, regardless of sex, race, age, color, national
origin, disability, pregnancy, religion, genetic information,
sexual orientation, transgender status, gender identity, marital
status, veteran status, or any other characteristic protected by
federal, state, or local law. Apria Healthcare shall abide by the
requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These
regulations prohibit discrimination against qualified individuals
on the basis of protected veteran status or disability, and require
affirmative action by covered prime contractors and subcontractors
to employ and advance in employment qualified protected veterans
and individuals with disabilities. AA/EOE, M/F/Disability and
Vet
Keywords: Apria, Tulsa , Kaiser SMC Customer Service Specialist, Hospitality & Tourism , Coffeyville, Oklahoma
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