Rolls Royce Customer Service Professional
Posted on: January 15, 2022
Are you a proactive and customer oriented professional? Do you
have experience in Aviation or Engines? Are you curious, dynamic
and eager for new challenges in a multinational corporation? If so,
this job was made for you! Come and see what we have to offer!
Tasks Your main tasks include, among others: Provide expertise in
communication and coordination to guarantee an irreproachable
customer service and bond the customer to the company. Primary
point of contact for the customer. Communicate courteously with
customers and coordinates to satisfy customer's requirements and
expectations. Project Management to include coordination of work
scope induction dates, field service events, and internal job
management. Develop and direct procedures and methods that ensure
quality standards and budget are met and maintained. Organize and
manage multiple priorities and events simultaneously. Provide
problem resolution to facilitate continuous improvements and
improved working relationships. Preparation of invoices. *Performs
other duties as assigned by Director, Sales and Customer Service.
Requirements The ideal Rolls Royce Customer Service Professional
must fulfill the following requirements: Bachelor level degree or
equivalent combination of education/experience. 3 years of Customer
Service experience preferred. 1 year of Aviation/Engine familiarity
is preferred. Ability to measure and understand profit and loss.
Strong customer orientation. Computer proficiency of Microsoft
Office including Excel, Word, PowerPoint and MSProject. Employee is
occasionally required to stand; walk; sit; use hands to finger,
etc. Employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision,
distance vision, color vision, peripheral vision, depth perception,
and the ability to adjust focus. * CV/Resume required. * Company
will not provide relocation assistance. * Full vaccination against
Covid19 is a requirement. About BizJet International BizJet
International, located in Tulsa, Oklahoma, is the Engine Center of
Excellence in the Americas for the Lufthansa Technik Group. BizJet
is part of the Mobile Engine Services (MES) world-wide network for
Lufthansa Technik, where we provide specialized repairs and
maintenance both in-shop, as well as on-wing, for customers around
the world. BizJet is also an OEM authorized Overhaul Facility for
the Tay Mk611-8 and Tay Mk611-8C engines where we perform Midlife,
Overhaul and repair for these engines as well as employ a field
service team which services these engines at the customer's
location anywhere in the world. As a member of the Lufthansa
Technik Group, BizJet is an employer of choice in the Americas
offering competitive wage and benefit package, best-in-class
training, and the ability to work and train with a global team.
Keywords: Lufthansa, Tulsa , Rolls Royce Customer Service Professional, Hospitality & Tourism , Tulsa, Oklahoma
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