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Rolls Royce Customer Service Professional

Company: Lufthansa
Location: Tulsa
Posted on: January 15, 2022

Job Description:

Are you a proactive and customer oriented professional? Do you have experience in Aviation or Engines? Are you curious, dynamic and eager for new challenges in a multinational corporation? If so, this job was made for you! Come and see what we have to offer! Tasks Your main tasks include, among others: Provide expertise in communication and coordination to guarantee an irreproachable customer service and bond the customer to the company. Primary point of contact for the customer. Communicate courteously with customers and coordinates to satisfy customer's requirements and expectations. Project Management to include coordination of work scope induction dates, field service events, and internal job management. Develop and direct procedures and methods that ensure quality standards and budget are met and maintained. Organize and manage multiple priorities and events simultaneously. Provide problem resolution to facilitate continuous improvements and improved working relationships. Preparation of invoices. *Performs other duties as assigned by Director, Sales and Customer Service. Requirements The ideal Rolls Royce Customer Service Professional must fulfill the following requirements: Bachelor level degree or equivalent combination of education/experience. 3 years of Customer Service experience preferred. 1 year of Aviation/Engine familiarity is preferred. Ability to measure and understand profit and loss. Strong customer orientation. Computer proficiency of Microsoft Office including Excel, Word, PowerPoint and MSProject. Employee is occasionally required to stand; walk; sit; use hands to finger, etc. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * CV/Resume required. * Company will not provide relocation assistance. * Full vaccination against Covid19 is a requirement. About BizJet International BizJet International, located in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. BizJet is part of the Mobile Engine Services (MES) world-wide network for Lufthansa Technik, where we provide specialized repairs and maintenance both in-shop, as well as on-wing, for customers around the world. BizJet is also an OEM authorized Overhaul Facility for the Tay Mk611-8 and Tay Mk611-8C engines where we perform Midlife, Overhaul and repair for these engines as well as employ a field service team which services these engines at the customer's location anywhere in the world. As a member of the Lufthansa Technik Group, BizJet is an employer of choice in the Americas offering competitive wage and benefit package, best-in-class training, and the ability to work and train with a global team.

Keywords: Lufthansa, Tulsa , Rolls Royce Customer Service Professional, Hospitality & Tourism , Tulsa, Oklahoma

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