Call Center Customer Service Professional - II
Company: The Judge Group
Location: Tulsa
Posted on: January 15, 2022
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Job Description:
Location: Tulsa, OK Description: Our client is currently seeking
a Call Center Customer Service Professional - II The individual
will be accountable and responsible for the successful fulfillment
of all VPS Wholesale SIP orders that are placed by customers in
Portfolio and delivered VOIP services in the US. Daily
responsibilities will include: ?-- - This job will have the
following responsibilities: Process Local Native Port & MACD Orders
submitted by customers in-- - Portfolio for Wholesale SIP Product
?-- -Manage customer activity through all owned milestones: Order
Received, Order Validated, Order Rejected, LSR Submitted, FOC
Received &Order Activated ?-- -Handle and manage customer
escalations on Order Issues and Out of Service Scenarios ?--
-Contact customer to verify critical order information. e.g.
provide regular implementation reports on all orders in progress.
?-- -Ensure customers are provided with confirmation of critical
service installation dates. ?-- -Monitor order progress and
escalate as appropriate with internal and external suppliers ?--
-Provide the customer and account teams with frequent updates and
status reports (both written and verbal as required). ?-- -Escalate
as required to ensure customer requirements and due dates are met
This role will require the ability to provide leadership details
for project management for large, complex projects and provide
customer communication /coordination as required e.g. weekly calls,
written communicationThis role will require effectively working
with supplier teams (ILEC & CLEC) to build strong relationships and
manage the success of key performance metrics. This role will be
required to work toward improving the overall customer experience
by driving change to improve delivery cycle time.-- - Contact:
kcordwell@ This job and many more are available through The Judge
Group. Find us on the web at
Keywords: The Judge Group, Tulsa , Call Center Customer Service Professional - II, Hospitality & Tourism , Tulsa, Oklahoma
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