Customer Service/ Order Entry Lead

Company: Roxtec Inc
Location: Tulsa
Posted on: May 9, 2025

Job Description:

Description:Job Summary Roxtec Inc. (www.roxtec.com) is the world's largest manufacturer of module-based cable and pipe seals. A market leader in creativity and design, Roxtec manufactures complete sealing solutions for cable and pipe penetrations, which raise the quality, safety and flexibility in working environments. Founded in 1990, Roxtec has become one of the most rapidly growing companies of its kind, averaging 30% annual growth over the past 10 years. The Customer Service/ Order Entry Lead will support the Logistics, Production, and Order Entry Departments in providing a high level of service to Roxtec customers. The position reports to the Order Entry SupervisorEssential Job Functions Work closely with Shipping and Production teams to provide a high level of Customer ServiceEnter customer orders, paying close attention to detail, to ensure shipping method, special markings, etc. are entered on ordersMake changes to existing orders as neededAssist in training new Logistics employees Create shop orders and purchase requisitions as required to fulfill customer ordersProvide order status, tracking information, and parts availability upon request from customers via phone & emailComplete regular rotations in the warehouse, generating invoices & pick lists for daily orders including required documents based on customer requestsHandle evaluation of orders to be delivered when weekly shipments arriveMatch and file closed orders Back up to Logistics SupervisorDaily order entry operation and prioritizationCoordinating with the Warehouse Supervisor on order prioritizationSupporting the logistics teamRequirements:RequirementsExcellent verbal and written communication skillsSolution oriented and customer focusedDetail oriented with good organization and time management skillsCustomer focused with ability to work in high volume, dynamic work environmentCapable of making independent decisions and work under minimal supervisionBasic understanding of international shipping, terms of delivery, shipping servicesHigh energy with a positive attitudeEducation and ExperienceHigh school diploma or equivalent Minimum 1 year in prior lead or supervisory customer service roleMinimum 3 years of order entry/ customer service experiencePhysical RequirementsRequired to wear PPE as neededPhysical Demands (reasonable accommodations may be made, if necessary):Physical Abilities Stand - Frequently Walk - Frequently Sit - Continuously Climb - N/A Crawl - N/A Squat or Kneel - Occasionally Bend - Occasionally Fine Manipulation - Occasionally Reach Outward - Occasionally Reach Above Shoulder - Occasionally Drive - Occasionally Lift /Carry/push/pull up to 50 lbs - Occasionally N/A (Not Applicable) - Activity is not applicable to this occupationOccasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)Benefits In addition to our competitive compensation package, Roxtec offers the following benefits:401(k) with Company Contribution - Includes immediate vestingComprehensive Health Coverage - Medical, Dental, and Vision InsuranceIncome Protection - Short-Term Disability (STD) and Long-Term Disability (LTDLife Insurance - Company-paid coverage for added peace of mindPaid holidays, vacation, personal days, and wellness hours based on position Career development opportunitiesEducation and tuition reimbursement programs availableFlexible or hybrid schedules based on position Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.PI6a2a14066265-25660-37594994

Keywords: Roxtec Inc, Tulsa , Customer Service/ Order Entry Lead, Hospitality & Tourism , Tulsa, Oklahoma