Customer Service/ Order Entry Lead

Company: Roxtec Inc
Location: Tulsa
Posted on: May 9, 2025

Job Description:

Description:Job Summary
Roxtec Inc. (www.roxtec.com) is the world's largest manufacturer of module-based cable and pipe seals. A market leader in creativity and design, Roxtec manufactures complete sealing solutions for cable and pipe penetrations, which raise the quality, safety and flexibility in working environments. Founded in 1990, Roxtec has become one of the most rapidly growing companies of its kind, averaging 30% annual growth over the past 10 years.
The Customer Service/ Order Entry Lead will support the Logistics, Production, and Order Entry Departments in providing a high level of service to Roxtec customers. The position reports to the Order Entry Supervisor
Essential Job Functions

• Work closely with Shipping and Production teams to provide a high level of Customer Service
• Enter customer orders, paying close attention to detail, to ensure shipping method, special markings, etc. are entered on orders
• Make changes to existing orders as needed
• Assist in training new Logistics employees
• Create shop orders and purchase requisitions as required to fulfill customer orders
• Provide order status, tracking information, and parts availability upon request from customers via phone & email
• Complete regular rotations in the warehouse, generating invoices & pick lists for daily orders including required documents based on customer requests
• Handle evaluation of orders to be delivered when weekly shipments arrive
• Match and file closed orders
• Back up to Logistics Supervisor
• Daily order entry operation and prioritization
• Coordinating with the Warehouse Supervisor on order prioritization
• Supporting the logistics teamRequirements:Requirements
  • Excellent verbal and written communication skills
  • Solution oriented and customer focused
  • Detail oriented with good organization and time management skills
  • Customer focused with ability to work in high volume, dynamic work environment
  • Capable of making independent decisions and work under minimal supervision
  • Basic understanding of international shipping, terms of delivery, shipping services
  • High energy with a positive attitudeEducation and Experience
    • High school diploma or equivalent
    • Minimum 1 year in prior lead or supervisory customer service role
    • Minimum 3 years of order entry/ customer service experiencePhysical Requirements
      • Required to wear PPE as neededPhysical Demands (reasonable accommodations may be made, if necessary):Physical Abilities Stand - Frequently Walk - Frequently Sit - Continuously Climb - N/A Crawl - N/A Squat or Kneel - Occasionally Bend - Occasionally Fine Manipulation - Occasionally Reach Outward - Occasionally Reach Above Shoulder - Occasionally Drive - Occasionally Lift /Carry/push/pull up to 50 lbs - Occasionally N/A (Not Applicable) - Activity is not applicable to this occupationOccasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
        Benefits In addition to our competitive compensation package, Roxtec offers the following benefits:
        • 401(k) with Company Contribution - Includes immediate vesting
        • Comprehensive Health Coverage - Medical, Dental, and Vision Insurance
        • Income Protection - Short-Term Disability (STD) and Long-Term Disability (LTD
        • Life Insurance - Company-paid coverage for added peace of mind
        • Paid holidays, vacation, personal days, and wellness hours based on position
        • Career development opportunities
        • Education and tuition reimbursement programs available
        • Flexible or hybrid schedules based on position
          Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
          Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.
          
          
          
          
          PI0f20d8b51d1a-37248-37594994

Keywords: Roxtec Inc, Tulsa , Customer Service/ Order Entry Lead, Hospitality & Tourism , Tulsa, Oklahoma