TulsaRecruiter
the smart solution for Tulsa jobs

Customer Service Representative

Company: Alorica
Location: Tulsa
Posted on: January 15, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now (About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Tulsa , Customer Service Representative, Hospitality & Tourism , Tulsa, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Inbound Customer Service Representative
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Springdale
Posted on: 01/23/2019

Crew Member
Description: Overview Our Hourly Crewmembers understand that our concept is simple and unique we only have ONE LOVE - quality chicken finger meals At Raising Cane's you get an exceptionally high quality product served (more...)
Company: Raising Cane's
Location: Broken Arrow
Posted on: 01/23/2019

Customer Service Specialist
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Tulsa
Posted on: 01/23/2019


Shift Supervisor - 6570 E. 71ST ST. S
Description: Overview br br If you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you br br Position: (more...)
Company: Braum's Ice Cream & Dairy Store (Oklahoma City, OK
Location: Tulsa
Posted on: 01/22/2019

SENIOR SOUS CHEF
Description: Details: Managing a team of 26 ftes for patient foodservice operations at a 700 bed hospital in Tulsa, we are seeking a culinary professional who is dedicated to excellence, is forward thinking and desires (more...)
Company: Touchpoint Support Services
Location: Tulsa
Posted on: 01/23/2019

13J Fire Control Specialist
Description: JOINT Automated Systems are tools that help provide strategic coordination and situational awareness at the tactical levels of combat. As a Fire Control Specialist, your primary responsibility will be (more...)
Company: Army National Guard
Location: Fayetteville
Posted on: 01/23/2019

BBW Key Holder-TULSA PROMENADE
Description: Description Supports delivering sales plan through effective execution of store and operational tasks. Building High Performing Teams: Participates in the hiring process by screening and scheduling interviews (more...)
Company: L Brands
Location: Tulsa
Posted on: 01/23/2019

General Manager
Description: As a Kum Go General Manager, it's your store and your show. In this key store management job, you're in charge of everything from ensuring incredible customer experiences and efficient operations to (more...)
Company: Kum & Go
Location: Stillwater
Posted on: 01/23/2019

Store Counter Sales
Description: Our Store Counter Sales team members are knowledgeable and energetic with a passion for automotive parts.
Company: O'Reilly Auto Parts
Location: Tulsa
Posted on: 01/23/2019

Shift Supervisor
Description: This job opportunity is with one
Company: Wendy's
Location: Stillwater
Posted on: 01/23/2019

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Tulsa RSS job feeds