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Customer Service Associate

Company: Avis Budget Group
Location: Tulsa
Posted on: June 15, 2019

Job Description:

Customer Service Associate If you are interested in beingour brand ambassador where you will provide the fastest, easiest, and most valued experience to our customers as they arrive and depart our rental locations, then apply for a Customer Service Associate position today! Job Duties Provide excellent customer service to customers by managing the rentals and returns processesWelcome all customers with a pleasant greeting and professional attitude at all timesResolve customer issues and concerns professionally using effective customer service techniquesAssist customer's to their rental vehicle and explain features so they are comfortable with the vehicle prior to exiting the lotMove cars to the ready line as neededInspect vehicle and record any new damage or major cleaning requirements; complete required documentationCheck fuel level and mileage, and provide the customer with an invoice and a full explanation of their chargesSecure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings; offer assistance as neededAs customers exit the lot, greet pleasantly and verify that the customer's Driver's License and rental contract name matchesScan rental vehicle numbers into a handheld computer to verify it matches the rental contractAnswer questions and provide directions in a courteous and expeditious mannerPerform any related tasks as directed by managers Requirements High School Diploma (or equivalent)Valid Driver's License (clean driving record may be required at certain locations)Flexibility to work days, evenings, overnights, weekends, and holidaysBasic computer skills (typing, data entry)Minimum 6 months of customer service and/or sales experienceAbility to work in a fast paced environment with a variety of tasksAbility to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers and management Physical Demands Ability to stand/walk for prolonged periods of timeRegularly required to stand, walk, reach, talk and hear/listenAbility to lift 1-15 poundsVision abilities required include close, distance and color vision, depth perception and ability to adjust focus Work Environment Frequent exposure to outdoor weather conditions; moderate noise level What's In It for YOU! Employee discountsTraining opportunities401(k) (eligible after 1,000 hours of service)Employee Stock Purchase Plan (eligible after 90 days of service)Vacation car rentalAnd much more! Drug screening is a part of our hiring process. About Us Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we're always looking for passionate, innovative people to help us shape the future of our industry. Join us to get connected to an exciting career, a supportive family of employees, and a world of opportunities. Avis Budget is an equal opportunity employer - Male/Female/Veterans/Disabled. NOTE: The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in consideration for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. This advertisement does not constitute a promise or guarantee of employment. Type of employment: Full Time Category: Customer Service , Keywords: Customer Service Representative

Keywords: Avis Budget Group, Tulsa , Customer Service Associate, Hospitality & Tourism , Tulsa, Oklahoma

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