Technical Help Desk - Tulsa

Company: Kruse Staffing
Location: Tulsa
Posted on: March 27, 2020

Job Description:

Job Posting Title Technical Help Desk II, PLEASE READ This position will be remote for the most part until Company allows people to return to the office as normal. Interview process One step interview. More than likely going off the week of 3302020. More than likely will be a virtual video interview. This person will need Windows experience along with IT ticketing system experience. This manager does not want to see someone whose only technical experience within helpdesk is a ticket dispatch. They are also looking for someone who has troubleshooting skills. This person needs a good foundation of IT knowledge and understands how things work together in IT. They will also need great customer service skills to be successful in this position. Nice to have skills are Office365, Windows10, ServiceNow. If they have prior experience supporting people remotely they will stand out. Description Description Skills The selected candidate will provide Application and Desktop Support services. This includes troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds. This includes basic technical support for issues within Williams IT environment and logging and tracking of all incidents and requests in ServiceNow RequirementsQualifications Excellent customer service, interpersonal and communication skills Strong prioritization skills Ability to adapt to changing technologies and learn new technologies 3-5 years of IT tier 1.52 support, energy industry preferred Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required. Comply with IT Consumer Services organization and IT security policies Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users Technology Requirements MS Office 2013, O365, OneDrive, SharePoint, Windows 710, Antivirus, Ghost , Internet Explorer, Active Directory, Android Mobile Devices, iPhone support, Cisco IP Communicator AnyConnect (VPN), Basic Network Troubleshooting Job Posting Start Date 04132020 Job Posting End Date 04162021 Site Tulsa, OK but person will work remotely for now.

Keywords: Kruse Staffing, Tulsa , Technical Help Desk - Tulsa, IT / Software / Systems , Tulsa, Oklahoma