Technical Support Associate
Company: UScellular
Location: Tulsa
Posted on: May 15, 2022
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Job Description:
Technical Support Associate - CUS001610Position ProfileIf you
have a passion for technology and a desire to help others, you may
want to consider a career at U.S. Cellular.This is no ordinary call
center. This is a U.S. Cellular Customer Care Center; a place where
you receive outstanding training and the leadership you need to
succeed. As someone with the knowledge and expertise to help our
customers who call with technical needs, your ability to listen
fully to uncover the issue and offer compassionate guidance will
set the stage for success in this role. Your ability to educate
customers in addition to offering solutions is a strength that will
inspire customers to become our advocates.You'll gain an edge if
you have an associate's degree, with a bachelor's degree preferred.
To be considered, you will need to have two years or more related
experience with at least nine months spent in customer service.
While previous experience in the wireless industry will enhance
your ability to serve our customers, past roles where you served in
a "help desk" or troubleshooting capacity in a high-volume call
center would also equip you with the skills you need to succeed.You
should be able to talk to customers who are experiencing issues
with their Apple, Android, or other wireless devices in a way they
can understand, to bring a resolution that creates loyal customers.
You should also have a technical understanding of Internet
connectivity, networking terminology, web and e-mail protocols, and
experience with Apple and Microsoft operating systems. Being there
for your customers' changing needs is important, so you need to be
open and flexible in scheduling your time around their needs on the
weekends and holidays.Key to our "Dynamic Organization" is your
ability to make connections with your fellow associates and your
customers. It leads to an atmosphere of respect, integrity and
trust, which will go a long way towards resolving a customer's
issue in a positive manner.U.S. Cellular is a drug-free workplace
and committed to diversity and inclusion. Qualifications
Keywords: UScellular, Tulsa , Technical Support Associate, IT / Software / Systems , Tulsa, Oklahoma
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