Customer Technical Support Representative

Company: AT&T
Location: Prue
Posted on: August 5, 2022

Job Description:

POSITION IS ON-SITE

Take the lead at the frontline of our company! In this multifaceted role, you ll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondence, teletypewriter and online chat). You ll proactively evolve to meet customers needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T s products and services and your ability to provide effective resolutions.
We offer a competitive compensation package. Customer Technical Support Representatives start between $17.01 and $19.29 hourly, based on education and relevant work experience, and receive pay increases every 6-months.

As a Customer Technical Support Representative you ll offer customized solutions, identify sales opportunities and provide service for millions of customers - one at a time. You ll be a part of an award-winning team that passionately cares about customers, and your expert recommendations will help them get the most out of the technology they love.

What does it take to deliver best-in-class service and technology?

• Excellent communication skills, professionalism and a desire to close the deal on sales.
• You ll handle customer service calls ranging from billing and payments to plan changes and upgrades.
• While you offer solutions and resolve issues, you ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals.
• Your consultative approach to customers needs will deliver personalized recommendations of AT&T products and services. What s in it for you? You ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
  • Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account)
  • AT&T internet & fiber
  • AT&T phone (formerly U-verse Voice) Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you re 18 years or older, let s talk.
    
    

Keywords: AT&T, Tulsa , Customer Technical Support Representative, IT / Software / Systems , Prue, Oklahoma