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Field Service Technician

Company: CYNET SYSTEMS
Location: Tulsa
Posted on: March 19, 2023

Job Description:


Job Description:



Pay Range: $22hr - $23hr



  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis
  • Provide Hand and Feet support for network data and voice devices.

    FSO Telecom Task:


    • Installation of IP, wireless, Analog and Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.).
    • Configuration of phones using SOP and Phones movement.
    • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
    • Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk.
    • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool.
    • Update the circuit inventory and vendor details for service provider to network voice team.
    • Coordination with local vendor for ISP , OEM, channel partner and different team.

      Desired Qualifications:


      • BS/BA in Computer Science, Information systems, or an equivalent combination of education.

        Experience:


        • One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
        • Experience with various desktop systems, operating systems, and diverse technical environments.
        • Excellent customer service orientation and verbal communication skills.
        • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
        • Ability to install software for and troubleshoot a wide range of applications.
        • Analytical thinking and problem-solving ability.
        • CompTIA A+ certification or equivalent certification.
        • Flexible for travelling to remote sites or cluster.
        • Provide assistance for network relates issues
        • Due to the nature of the job the candidate should be able to lift 30 pounds with assistance.
        • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
        • Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk
        • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
        • Update the circuit inventory and vendor details for service provider to network voice team.
        • Coordination with local vendor for ISP , OEM, channel partner and different team.


Keywords: CYNET SYSTEMS, Tulsa , Field Service Technician, IT / Software / Systems , Tulsa, Oklahoma

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