Jr Network Implementation Specialist - Tulsa, OK (Ops Academy)
Posted on: January 17, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
CenturyLink is seeking early-career or second-career self-starters
who are self-motivated with high technical aptitude and an interest
in a Network and Telecomm Support role. You will participate in a
robust 6-week training program to jump-start and enable your
success in this role. This rigorous program is designed to develop
tech-savvy individuals in the areas of network operations, IP, and
customer care where you will learn about our technology, networks,
products, processes, and customer service best practices.
Implementation Specialist 1 is an entry level position within the
Provisioning organization. Qualified candidates must have a basic
interest and understanding of various voice and data products and
services. Also, able to provision circuits and service orders from
an end to end process with a strong focus for quality and customer
care. Responsible for supporting the delivery of requests for
telecom services. Ensure requests are processed in a timely manner
to meet SLA and customer expectations. Document all order activity
and ensure data integrity in CenturyLink systems. Responsible for
accurate and timely communication of order milestones to internal
and externally facing teams - escalating as needed.
Employee is responsible for positive customer communication and
--- Provide efficient, quality service to both internal and
external customers both face-to-face and over-the-phone.
--- Work well with others to achieve common goals and to foster a
cooperative climate, as well as to work independently with little
--- Complete designated amount of work in a specified timeframe
with a high degree of quality, adjusting work assignments or
schedules to meet changing work-related priorities or demands.
--- Efficiently and accurately work with multiple types of
information and/or perform multiple tasks simultaneously.
--- Provides informal training to peers.
--- Basic understanding of voice and data NB/BB (DS0/1 and 3)
circuits: point to point, private line, VoIP and ethernet.
--- Efficiently and accurately send access service requests to
local exchange carriers.
--- Provide detailed and comprehensive written communication via
--- Able to trouble shoot and problem solve any issues preventing
--- Accurately complete circuit design in Telcordia
System.provisioning, we do IP activations.
--- May work with little supervision.
--- Primarily performs work duties sitting or standing at a
workstation utilizing a computer for extended periods of time.
--- Ability to work varying shifts and hours including possible
mandatory overtime and holidays.
--- Able to adapt in a fast pace and changing environment.
Behavioral and Technical:
--- Develop and maintain close working relationships with key
stakeholders to understand evolving issues and requirements,
understand upstream and downstream implications and dependencies,
ensuring key solutions are executed and properly coordinated.
--- Collaborative skills and use a team approach to accomplishing
--- Verbal, written and interpersonal communication skills.
--- Become familiar with one or more CenturyLink voice products'
processes, builds and designs
--- Use training, M&Ps and peer knowledge to demonstrate
ability to process tasks as assigned for incoming work
--- Process orders according to SLAs, On Time Performance and
--- Manage the assigned queue using time management skills
--- Escalate to a higher level as needed
--- Respond to maintenance and troubleshooting requests
--- Candidate needs to be very detail oriented and capable of
working independently in a production environment.
--- Prefer Associates degree or 2 years experience in telecom
--- Experience working on a computer in a Windows-based system and
with Microsoft Outlook
What to Expect Next
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
Alternate Location: US-Oklahoma-Tulsa
Requisition #: 218680
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Tulsa , Jr Network Implementation Specialist - Tulsa, OK (Ops Academy), Other , Tulsa, Oklahoma
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