Jr Network Implementation Specialist - Tulsa, OK (Ops Academy)

Company: CenturyLink
Location: Tulsa
Posted on: January 17, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary
CenturyLink is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Network and Telecomm Support role. You will participate in a robust 6-week training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.

Implementation Specialist 1 is an entry level position within the Provisioning organization. Qualified candidates must have a basic interest and understanding of various voice and data products and services. Also, able to provision circuits and service orders from an end to end process with a strong focus for quality and customer care. Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet SLA and customer expectations. Document all order activity and ensure data integrity in CenturyLink systems. Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed.



Job Description
Employee is responsible for positive customer communication and interaction
--- Provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
--- Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently with little supervision.
--- Complete designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
--- Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
--- Provides informal training to peers.
--- Basic understanding of voice and data NB/BB (DS0/1 and 3) circuits: point to point, private line, VoIP and ethernet.
--- Efficiently and accurately send access service requests to local exchange carriers.
--- Provide detailed and comprehensive written communication via CORE database.
--- Able to trouble shoot and problem solve any issues preventing service delivery.
--- Accurately complete circuit design in Telcordia System.provisioning, we do IP activations.
Work Environment:
--- May work with little supervision.
--- Primarily performs work duties sitting or standing at a workstation utilizing a computer for extended periods of time.
--- Ability to work varying shifts and hours including possible mandatory overtime and holidays.
--- Able to adapt in a fast pace and changing environment.
Behavioral and Technical:
--- Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
--- Collaborative skills and use a team approach to accomplishing work.
--- Verbal, written and interpersonal communication skills.
--- Become familiar with one or more CenturyLink voice products' processes, builds and designs
--- Use training, M&Ps and peer knowledge to demonstrate ability to process tasks as assigned for incoming work
--- Process orders according to SLAs, On Time Performance and quality standards
--- Manage the assigned queue using time management skills
--- Escalate to a higher level as needed
--- Respond to maintenance and troubleshooting requests



Qualifications
--- Candidate needs to be very detail oriented and capable of working independently in a production environment.
--- Prefer Associates degree or 2 years experience in telecom related environment.
--- Experience working on a computer in a Windows-based system and with Microsoft Outlook



What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.





Education
Alternate Location: US-Oklahoma-Tulsa

Requisition #: 218680

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Tulsa , Jr Network Implementation Specialist - Tulsa, OK (Ops Academy), Other , Tulsa, Oklahoma