ACTIVATION TECH III
Posted on: January 16, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
Responsible for the testing of layer 1 and layer 2, implementation
of services at layer 1, 2, and ocassionally 3, including private
line services; Ethernet, MPLS, VPN, DIA, Voice, Security, Managed
Services and SDWAN suite of products. Their responsibilities will
also include product and systems knowledge related to the activated
services, technical validations, pre-testing, troubleshooting,
activation and post activation with customers.
Specific to this positions - The schedule for these positions will
be 8AM to 5 PM Central time (adjust for your time zone). This is
for mainly transport testing but might have to test additional
products as listed above.
Essential Job Duties:
--- Complete activations for external custmers with little
--- Partner with the applicable departments to trouble shoot
activations for customers CCM's, Account teams and Field Ops
--- Troubleshoot post activation issues.
--- Excel at processing orders according to SLA's, M&P's,
On-Time Performance objectives and quality standards.
--- Excel at managing the assigned queue (could be an ACD call
queue where assigned) to maintain service level objectives.
--- Maintains and supports the network infrastructure. Update all
systems and databases with careful attention to detail.
--- Provides accurate and consistent internal and external customer
communication during established intervals using phone, email, and
--- Leverages knowledge to provide support to peers.
--- Provide new hire training.
--- Organize and complete special projects assigned by
--- Utilizes flexible scheduling to work outside of normal business
hours in support of customer requests.
--- Provide top level escalation support for Leadership
Behavioral & Technical:
--- Develop and maintain close working relationships with key
stakeholders to understand evolving issues and requirements,
understand upstream and downstream implications and dependencies,
ensuring key solutions are executed and properly coordinated.
--- Maintains a commitment to safe practices and holds others
--- Complete designated amount of work in a specified timeframe
with a high degree of quality.
--- Efficiently and accurately work with multiple types of
information and/or perform multiple tasks simultaneously. ---
Knowledge of WAN and LAN Topologies
--- Understanding and ability to interpret Circuit Designs
--- Imtermediate experience with implementation of Circuits: DS1,
DS3, Optical, Ethernet, and DWDM
--- Imtermediate experience with Network Hardware including
Routers, Switches, Wireless Access Points
--- Imtermediate experience working with Internet and Private
--- Imtermediate experience working with VOIP Equipment or
--- Imtermediate experience configuring CPE Routers and
---Excellent negotiating and persuasive skills to lead teams
Assoc degree or equivalent education and relevant experience.
7-9 years related experience in specific area or equivalent.
May require technical certification.
--- Bachelor's Degree or equivalent experience in Operations,
Technology or related field
--- Certifications on related telecom or networking field. Minimum
of 3 certifications.
--- CCNA, CCNP, and/or MEF. Juniper or Alcatel.
--- Experience in working in a fast-paced environment and dealing
with ambiguity (thinking outside of the box).
--- Intermediate knowledge of OSI model, working knowledge of TDM,
Ethernet, Voice, MPLS, IP, DWDM
--- Classless Inter-domain Routing (CIDR)
--- Intermediate knowledge of Routing Protocols and Hardware
Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
--- Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM,
Frame-Relay and Juniper
--- Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius,
--- Exposure to Network Design (LAN, WAN and ISP) and
--- Intermediate knowledge of all Ethernet Topologies
Alternate Location: US-Arizona-Phoenix; US-Arizona-Tempe;
Requisition #: 218837
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Tulsa , ACTIVATION TECH III, Other , Tulsa, Oklahoma
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