Collections Specialist II

Company: CenturyLink
Location: Tulsa
Posted on: September 6, 2020

Job Description:

Job Description: About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. The Role As a CenturyLink Collections Specialist II, you will collect revenues owed from business customers and to assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service to help build a loyal customer base, improve our ability to retain our current customer base, and provide quick responses and resolutions to their concerns for prompt payment receipt. Conflict resolution and negotiation skills will be utilized on-a-daily basis. These are call-center like activities with quick resolution to outstanding balances. The Main Responsibilities Receive inbound calls from CenturyLink business customers for collections, payment arrangements, and simple billing inquiry Meet established collection objectives monthly, collecting and managing past due accounts and outstanding invoices for moderate sized customers Use various computer systems/screens simultaneously Build and maintain strong customer rapport, c onsult, multi-task, and problem solve with the customer Perfect the customer experience by providing excellent service on every interaction (phone calls, emails, meetings, conference calls, etc.) Preparation of monthly collection reports, recommendations, and credit approval decisions on new accounts which will include credit memos and write-off activities Teamwork and collaboration with Sales Support, Customer Service, Billing Operations, Billing Inquiry, and Accounts Receivable teams in reconciling accounts. Possess the ability to overcome objections and offer solutions to resolve potential roadblocks during the collection process. Ability to locate, review, and comprehend the terms of the contractual agreements governing the servicing relationship between the customer and CenturyLink What We Look For in a Candidate Minimum Qualifications: Strong communication skills (written and verbal) preferred Multi-tasking and problem-solving skills Good listening skills are necessary for consultative collections and to negotiate solutions that benefit the company and the customer Outstanding customer service skills Ability to manage your time wisely to accomplish your daily, weekly, and monthly goals Bachelor's degree in Finance, Accounting, or Management (substitution of 4 years of work experience will be allowed for the educational requirement) Require to work onsite at all times, cannont work remotely Computere literacy/good typing skills. Advanced proficiency in the use of Microsoft Office Preferred Qualifications: Previous call center experience 5 years collections and/or finance related experience What to Expect Next Alternate Location: US-Oklahoma-Tulsa Requisition # : 229488 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Tulsa , Collections Specialist II, Other , Tulsa, Oklahoma