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Senior Assistant Customer Support

Company: DXC Technology
Location: Tulsa
Posted on: September 12, 2020

Job Description:

Job Description: Essential Job Functions - Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. - Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner. - Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication. - Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. - Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements. - Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information. - Interfaces with team members, management, and customers in reference to customer service issues. - Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management. - Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Basic Qualifications - High school diploma or G.E.D. - Two or more years of customer service or other telephone experience - Experience working with organizational functions and personnel - Experience working with fax machines, computer software, and telephone technology - Experience working with and skilled in the use of help desk software Other Qualifications - Business and analytical problem solving skills - Communication skills - Ability to work independently - Ability to follow oral and written directions Work Environment - Office environment - May require shift work

Keywords: DXC Technology, Tulsa , Senior Assistant Customer Support, Other , Tulsa, Oklahoma

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