JOB TITLE: CENTER STORE CUSTOMER SERVICE CLERK REPORTS TO: ASST.
CENTER STORE MANAGER
Center Store Customer Service Clerk Summary
I measure my success as a Center Store Customer Service Clerk by
- I strive daily to exceed my customers' expectations by
providing a positive first impression, determining actual needs,
delivering real solutions, adding value where I can, and leaving
the customer with a lasting positive last impression. I know by
following the Reasor's Service Model, I do make a difference.
- I respect my customer, and those I work with, and this empowers
me to do my very best to deliver a quality customer experience for
each customer, and to assist those I work with in doing the
- My fellow employees and I work to ensure that our department
meets the high standards set out for us, and that we deliver on
every aspect of the Reasor's Value Proposition daily.
- I adhere to the grocery department's merchandising plans and
standards so that my customer will find what they are looking for
with ease, and will be excited and delighted by all the other
possibilities available to them.
- My fellow employees and I follow Reasor's policies and
procedures as we go about our daily tasks knowing that this creates
a safe and secure place to work and shop.
- My safety, my customer's safety and the safety of those I work
with is my first responsibility, and by following the procedures in
place, and using the training provided, I go about my daily
business mindful I have control over my safety and the safety of
- I execute Standard Operating Procedures (SOPs)
Center Store Customer Service Clerk: What I Do, How I Do It, and
Why I Do It
As a Center Store Customer Service Clerk, this is what I do:
Grocery Department Operations - I support and follow all
Standard Operating Procedures (SOPs) that support grocery
department operations including department readiness, staffing,
supervision, price maintenance, policies and procedures, inventory
preparation, department financial goals and objectives, department
cleanliness, and safe use of equipment and tools.
Replenishment & Inventory Procedures - I support and follow
replenishment and inventory Standard Operating Procedures (SOPs)
including ordering, replenishment, receiving, invoicing and
accounting, back stock, reclamation and returns, damages and
reworks, supply use and inventory preparation.
Merchandising and Sales Floor Standards - I support and follow
merchandising and sales floor Standard Operating Procedures (SOPs)
including proper stocking, rotation, signing, setting and
maintaining displays, sampling and overall department zoning
Conscientiousness/Quality Orientation -Throughout daily
operations, avoids potential risk or loss to self, others and the
organization by following and executing on all established
policies, safety, food safety, loss prevention, SOP standards,
company programs, and training provided. Habitually keeps a clean
and organized work area and shows up on time with the proper tools
and attire. Systematically pays attention to detail, applies his or
her best effort, and is thorough with completeness of work.
Problem Solving - Proactively uses critical thinking skills and
logic to effectively obtain answers to problems (as appropriate, on
one's own). Weighs both positive and negative consequences prior to
making decisions. Uses all necessary resources in order to make
good, timely decisions.
As a Center Store Customer Service Clerk, this is how I do
Building Relationships -Initiates and engages in polite, warm,
and respectful conversation with co-workers and customers.
Empathizes with others and always considers things from other
people's perspectives. Sincerely cares about the well-being of
others and engages in activities that show compassion and
Integrity - Follows all Reasor's standards for personal
responsibility, including always acting honestly and ethically.
Consistently demonstrates a "no excuse" approach to one's own
attitude and actions. Does not hide mistakes, owns up to errors
quickly, and acts to remedy the error.
Cultural Enthusiasm - Acts consistently in accordance with
Reasor's values and beliefs. Is knowledgeable about the company's
basic history - adheres to the principals found within the Reasor's
"Bring the Table to Life" Booklet and Service Model. Is accepting
of others and treats others equally regardless of individual
As a Center Store Customer Service Clerk, this is why I do
Customer Focus -Completely understands what delivering great
customer service entails (Reasor's Service Model/"Bring the Table
to Life" Booklet) for his or her position and the team. Proactively
assists customers and makes them feel special by anticipating and
recognizing customer needs and preferences. Energetically educates
customers about products and services that Reasor's offers, serves
as a "Food Guide".
Supporting Reasor's Mission Statement - With respect and support
from my peers and supervisors, I strive daily
to exceed my customers' expectations in an effort to support the
Reasor's Mission Statement, "Depend on us to be
the best place to work and shop.
High school diploma or G.E.D. equivalent preferred.
No previous experience required.
Ability to work a flexible schedule including evenings, weekends
and holidays as needed.
Adaptable to different situations and the ability to respond
with flexibility to shifting priorities and rapid change.
Ability to interpret, understand and follow instructions.
Ability to complete tasks in a timely manner.
Moves, lifts, carries and places merchandise and supplies
weighing less than or equal to 50 pounds without assistance.
Frequently reaches overhead and below the knees, including
pushing, pulling, squatting, kneeling, bending, stooping, crouching
and twisting with or without bearing weight. Occasionally required
to climb and/or crawl.
Continuous repetitive motion with hand(s) and arm(s), such as
grasping, gripping and turning.
Stands and/or walks continuously throughout shift.
Visually locates merchandise and other objects, at near and/or
far distances, as well as verifies information, often in small
May be exposed to all weather conditions (hot, cold, rain, snow,
ice and wind) as well as, inside work with variations in heat,
cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.
Employment at Reasor's may be contingent upon completion and our
evaluation of a personality assessment, drug screen, employment
reference check and criminal background check.