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Service Technician

Company: Myers Duren Harley Davidson of Tulsa Inc
Location: Tulsa
Posted on: May 3, 2021

Job Description:

Job Summary

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

General Expectations

  • Devote himself/herself to insuring satisfaction to customers.
  • Determine management, production and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state and local requirements which govern the companys business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the companys non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Consultant/Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair and customization work in accordance to factory specifications.
  • Assist Service Consultant, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Consultant/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
    Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Keep customers vehicle cleaner that when it was dropped off.

Qualifications & Job Requirements

  • Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
  • Must posses valid driver's license with motorcycle endorsement.
  • Focus on quality.
  • Be prompt and available for flexible scheduling.
  • Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.

Physical Requirements

  • The noise level in the work environment is usually loud.
  • Must be capable of standing or walking for long periods of time.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lbs. of material.
  • Frequently requires the ability to balance and push a 950 lb. motorcycle.

Working Conditions

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.
  • Must be able to work indoors in air-conditioned areas as well as outside in the weather and elements.

Keywords: Myers Duren Harley Davidson of Tulsa Inc, Tulsa , Service Technician, Other , Tulsa, Oklahoma

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