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Remote Retention Specialist (R99594)

Company: Aptive Pest Control
Location: Tulsa
Posted on: May 3, 2021

Job Description:

At Aptive, customer care is a corner stone to our success. We are seeking a hard-working, innovative, detail-oriented and creative team player to join our operations department as a full-time Retention Specialist to work Remotely. Our mission is to deliver an outstanding customer experience and interactions with our customers. We are looking for an individual who as the ability to multitask, prioritize, communicate effectively, pay attention to detail in a fast-paced environment, and looking for job growth and opportunity.

About Aptive Environmental:

Aptive Environmental provides environmentally responsible residential and commercial pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention to grow as a world recognized brand. In 2020, with more than 1 million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors.

In 2019 Aptive was the youngest company featured on Glassdoor's Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation "Nothing But Nets" to help stop the spread of Malaria transmitted by mosquito bites.

Responsibilities Include:

* Design and manage communications strategy focused on attracting, developing and retaining customers.

* Define loyalty offer strategy in partnership with analytics and partner engagement teams to maximize ROI while staying within budget constraints.

* Lead ideation and conceptualization for program development and optimization, including process optimization.

* Manage the ongoing operations and fulfillment processes of the programs and marketing campaigns, managing the program budgets with responsibility for the program P&L's and marketing ROI.

* Streamline and automate fulfillment processes for member enrollment, member benefits, promotion fulfillment, and program reporting working closely with cross-functional support teams (product, analytics, technology, and other marketing functions).

* Work with the analytics team to enhance predictive value of our customer acquisition models.

Qualifications:

* Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism.

* Must be able to speak, write and understand English in a manner that is sufficient for effective communication with others.

* Strong analytical and problem solving skills. Ability to handle sensitive information and maintain a high level of confidentiality .

* Proficient with windows-based computer systems, Microsoft Word, Excel, Google Docs, and ADP Payroll Systems.

* Ability to learn and work with proprietary software and exudes great organizational skills.

Education and Experience

* Associates Degree or Prefer Bachelor's Degree

* Previous customer service or call-center related work

* Sales experience preferred

Equipment and Tools

Equipment: Laptop and headset provided by company

Our company is full of goal oriented, and hardworking individuals that are dedicated to our employees and customers. In addition to working with wonderful people, Aptive offers the following benefits:

* Medical, Vision, and Dental Benifits

* Fast-growing company with a positive work environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply, please email Indeedrecruiting@goaptive.com

Keywords: Aptive Pest Control, Tulsa , Remote Retention Specialist (R99594), Other , Tulsa, Oklahoma

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