Country: Yhdysvallat (US)
Location: Tulsa, Oklahoma (US-OK)
At Konecranes, we believe that great customer experience is
built on the people behind the Konecranes name - people committed
to providing our customers with lifting equipment and services that
lift their businesses. Everything we do, we do with passion and
We believe diversity drives business success and is the
foundation for our growth. We welcome different backgrounds and
skills that enrich our community and we promote a place where we
can ALL be ourselves. This is what makes Konecranes a unique place
POSITION TITLE: SERVICE MANAGER
REPORTS TO: BRANCH MANAGER
Provide leadership and direct all operational field activities
and resources including safety, customer satisfaction, focus on
operations, participate in quoting/estimating, labor and resource
planning, field operative productivity, material
requisition/preparation, vehicle and equipment management, service
request execution and project management.
- Maintain the current customer base. Support service quotations
for repairs and inspections, scope and estimate projects in a
timely manner, following established guidelines. Provide project
management support and field supervision for major projects.
Prepare supporting documentation and reports in a timely, complete
and accurate manner.
- Direct and assist Service & Maintenance Planners with the
planning and scheduling of service work for the existing service
workforce, as needed. Ensure all open orders are scheduled or
tentatively planned on the dispatch board. Ensure effective use of
operative labor, maximizing direct labor in accordance with company
- Provide managerial support to the technician workforce. Address
performance issues, documenting as required. Review serious
employment matters with Branch or District Manager prior to taking
- Resolve customer complaints, within established guidelines, to
the satisfaction of the customer and in the best interest of the
company. Any unresolved issues should be quickly elevated to the
next level of management for prompt resolution.
- Ensure strict compliance with all requirements of the Agreement
Renewal Retention policy. Oversee the Agreement renewal process to
ensure customer needs are met in a timely manner and opportunities
are not lost. Refer non-renewals to the appropriate sale resource.
Prepare and submit monthly report of activity. Establish and
maintain on-going communications with the Service Sales
Representative to address issues related to the customer base.
Continue customer satisfaction to ensure customer retention.
- Oversee routine changes to the open orders, as needed. Ensure
open orders report reflects the current status of any active
- Ensure time entry and expense reports are complete, accurate
and approved according to company guidelines and that hours are
allocated to the appropriate job and are properly classified.
- Ensure quality control program is administered in accordance
with company policy.
- Participate in monthly Rush Reporting process.
- Monitor and coordinate the maintenance of company equipment and
assets to ensure they are in proper condition and good working
- Ensure branch employees receive appropriate levels of training.
Coordinate training requirements and schedule with Branch Manager,
District management and within budgeted guidelines.
- Follow all established safety rules and procedures, including
those established by the customer.
- Other duties as assigned by supervisor.
EDUCATION: Technical Associate's degree or equivalent required.
Bachelor's degree preferred.
EXPERIENCE: 2+ years' experience in a technical/support role.
Familiarity with overhead cranes and their component parts desired.
Prior supervisory and/or leadership experience preferred.
OTHER REQUIREMENTS: Must have and maintain a safe driving
record, including a valid driver's license. Must be
customer-oriented, have well-developed interpersonal, communication
and PC skills and be able to prioritize tasks.
Konecranes, Inc. and its affiliates will not accept resumes from
external recruiters or agencies without a Service Agreement and
Agency Portal submission. Any resumes sent without a Service
Agreement and Agency Portal submission with Konecranes, Inc. are
void of any fees and free for internal use. Applicable Konecranes
data protection obligations are the responsibility of the
Konecranes is a world-leading group of Lifting Businesses,
serving a broad range of customers. We are truly a global company
with 18,000 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and
performance of businesses in all types of industries. We believe
that sustainable growth is a result of a strong responsible
performance. Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Other Protected Category.