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Processing Administrator

Company: Merchants Fleet Management
Location: Tulsa
Posted on: October 13, 2021

Job Description:

Your superior customer service and organizational skills will ensure your success as you provide operational support to the Maintenance Team at Merchants Fleet. Your day-to-day responsibilities include fulfilling our clients’ needs and supporting our product offerings.  You will collaborate with business partners to drive continuous operational improvements that add value to Merchants clients and the contact center team.  

 

Location: Merchants HQ in Hooksett, NH / Innovation Center in Rosemont, NH / Remote 

 

What Your Day Looks Like: 

  • Monitoring and responding to inbound inquiry e-mail folder 
  • Monitor and facilitate maintenance repair order follow-up process 
  • Complete outbound phone calls to repair vendors and document current repair status  
  • Assist with creation of “Record Only” service purchase orders completed on Merchants managed assets 
  • Periodically handle inbound phone calls for maintenance and other ancillary products, as needed 

The Skills You Bring: 

  • Strong written and verbal communication skills with excellent listening skills 
  • Strong time management and organizational skills 
  • Ability to efficiently and effectively work in a fast-paced environment 
  • Attention to detail, team mentality, and a positive attitude 

Your Experience and Education: 

  • Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook 
  • 2+ years of prior experience in Fleet Management/Automotive/Contact Center industry highly preferred 
  • Active ASE Certifications / ICAR Certifications / NAFA Certifications a plus 
  • Salesforce and Azure DevOps experience highly desired 
  • BA/BS degree preferred 

 

Merchants Fleet is?the nation’s fastest growing?fleet management company, providing flexible funding and service?options for organizations that leverage vehicles to run their operations. Merchants Fleet offers comprehensive &?customizable fleet solutions, serving as a single source for all vehicle needs. Our programs range from long-term?leases to monthly rentals, including unique options such as rent-to-lease and own-to-lease. With over 150,000 managed?vehicles nationwide, our expert teams have experience working with nearly every industry, from corporate fleets to last?mile delivery to franchise systems. We offer the most high-touch service and innovative experience across the industry,?with specialized teams and?a?FleetTech?model that merges fleet with technology to ensure our clients get the best?performance out of their fleets. Merchants Fleet is headquartered in Hooksett, New Hampshire, and its Innovation?Center?is located in?the Chicago, Illinois area.?For more information, please visit?merchantsfleet.com.?? 

Merchants is an award-winning place to work with accolades including; Best & Brightest, Best Company to Work For 2015-2021, Great Place to Work and Coolest Company for Young Professionals. 

California Residents click here for California Consumer Privacy Act (CCPA).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Keywords: Merchants Fleet Management, Tulsa , Processing Administrator, Other , Tulsa, Oklahoma

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