Support Specialist

Company: Gc Services Limited Partnership
Location: Tulsa
Posted on: November 22, 2021

Job Description:

Overview Responsible for fostering the relationship between Client and intermediary customer sets. Assists customers (inbound and/or outbound) with review of access service requests, billing issues, the interpretation of applicable tariffs, Client policies, procedures, products, services, and Industry guidelines. Responsibilities * Process customer disputes in a timely manner as outlined by business objectives * Processes billing claims and adjustment requests via and the ordering and billing systems to achieve customer satisfaction. Ensures proper billing and collecting of such services via the applicable billing systems * Work through proper adjustment approval guidelines * Interact with internal and external clients' daily, including providing information about their bill and providing tariff application, interconnection agreement application, and company policies for switched and special access * Research and respond to billing claims to meet customer expectations and internal standards * Negotiate the resolution of claims and disputes to meet company receivables objective levels * Manage collection of receivables on nationwide wholesale customers * Perform collection activities which include monitoring escalated activities * Follow appropriate security procedures for handling checks with large dollar amounts * Redistribute payment amounts via credit/debit adjustments * Communicate/interface with other departments * Adhere to Company attendance, punctuality, and meal and rest break requirements * Maintain concentration and focus in order to meet performance goals * React positively to an ongoing, changing environment * Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals * Maintain good working relationship with assigned supervisors and coworkers * Work safely without presenting a threat to self or others * Perform additional duties as required by management Qualifications Education: High School Diploma or GED is required; Associate or Bachelor degree preferred Experience: 2 years of collections experience; prefer two to five years' experience with working knowledge of wholesale products and services with two years' experience in customer contact Computer Experience: Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems. Skills & Abilities: * Communicate clearly and effectively, both orally and in writing * Interpret a constant flow of information * Listen effectively * Work with and apply basic mathematical concepts * Deal with difficult interactions with customers effectively * Respond to customer inquiries and statements effectively * Write in a clear and concise manner * Manage time effectively * Solve problems or issues that may come up * Concentrate and focus for extended periods of time * Cope with high-stress and changing environment * Remain alert at all times * Adhere to policies and procedures * Adhere to work schedule and punctuality requirements All job offers are contingent upon completion of drug and background checks. GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: Gc Services Limited Partnership, Tulsa , Support Specialist, Other , Tulsa, Oklahoma