Customer Service Representative - Bilingual

Company: FMS, Inc.
Location: Tulsa
Posted on: January 15, 2022

Job Description:

Job Description Spanish Bilingual, Medical Billing Customer Service Representative Seeking full-time team members searching for long term career opportunities to assist in the expansion of our Spanish/English bilingual Customer Service team. The Representative will utilize collection strategies and solutions to resolve consumer issues and questions to negotiate payment in full or best possible payment arrangements on outstanding medical debt. Job Description: Utilize various collection strategies to negotiate best possible payment terms and methods when right party is contacted. The process requires reviewing account information, and/or asking probing questions of the consumer to better understand potential objections to payment. Overcome objections and suggest money sources for debt payment. Utilize payment options and secure this information to process payments. Perform proper consumer verification procedures as dictated by company policy and client requirements. Accurately document account notes with outcome of call, account disposition, payment arrangements, and content of communication. Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws. Requirements: Two to six months of Customer Service Call Center experience. Ability to communicate clearly and professionally using proper grammar and telephone etiquette. Must pass a bilingual skills test. Job Type: Full-time Wage: $12.00 - $15.00 Depending on experience. TRAINING BONUS $400 training bonus - Paid upon the successful completion of training and demonstrated working knowledge. About Us: FMS, Inc is a twenty-five year plus, fastest growing, and most successful privately owned Tulsa, Oklahoma, based accounts receivable and consumer contact organization. FMS is expanding and creating new career opportunities in Nampa, ID. Www.FMSContactCenters.com Job Type: Full-time Pay: $12.00 - $15.00 per hour COVID-19 considerations: FMS, Inc has implemented a COVID policies handbook, identified a Pandemic Coordinator, and are actively monitoring the communities in which we operate in daily. Facemask are required in common areas while in the office setting.

Keywords: FMS, Inc., Tulsa , Customer Service Representative - Bilingual, Other , Tulsa, Oklahoma