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General Merchandise Associate

Company: Myers Duren Harley Davidson of Tulsa Inc
Location: Tulsa
Posted on: May 16, 2022

Job Description:

Job DescriptionJob SummarySet-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.General Expectations

  • Devote himself/herself to insuring satisfaction to customers.
  • Determine management, production and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.Job-Specific Expectations
    • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
    • Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
    • Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
    • Let customers know when back-ordered items or special orders have arrived.
    • Be able to work with multiple customers at once while providing individual customer satisfaction.
    • Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.
    • Be polite and friendly and greet customers promptly.
    • Offer all customers exemplary customer service.
    • Be precise and timely with service at the cash register.
    • In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
    • Assist General Merchandise Manager to achieve General Merchandise retail sales goals.
    • Attend pertinent training and stay current with merchandising trends and inventory control issues.
    • Participate in periodic inventory of all merchandise.
    • Design interesting, well structured presentations that attract customers.
    • Keep customer mailing lists up to date.
    • Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
    • Help with the organize, set-up, and present such special events as fashion shows and other activities.
    • Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.Qualifications & Job Requirements
      • Excellent communication skills and interpersonal abilities.
      • Be an outgoing, energetic people person.
      • Must have ability to get along with broad customer base.
      • Training or experience in merchandising and retail sales preferred.
      • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.Physical Requirements
        • Must have the ability to stand and walk the sales floor for most of the day.
        • Frequently required to bend, stoop, crouch, reach and lift 40 lbs. of merchandise.
        • Must be able to operate office equipment including telelphone, copies, fax machine, calculator, etc.Working Conditions
          • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
          • The noise level in the work environment is occasionally loud.

Keywords: Myers Duren Harley Davidson of Tulsa Inc, Tulsa , General Merchandise Associate, Other , Tulsa, Oklahoma

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