Server
Company: IHOP
Location: Bartlesville
Posted on: June 24, 2022
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Job Description:
ServerSUMMARYProvide prompt, efficient, courteous service to all
guests. Service includes greeting, seating, taking and serving
orders, clearing dishes and resetting tables.ESSENTIAL DUTIES AND
RESPONSIBILITIES These include the following:Develop and maintain
professional functional working relationships with IHOP Team
Members and guests.Execute the "Server Guidelines to Great Guest
Service" per IHOP SOP to ensure a high-quality guest
experience.Handle guest complaints in a timely manner, inquire
about the quality of the dining experience, thank guests and invite
them to return.Communicate guest food orders and service requests
in an accurate and timely manner.Memorize and apply IHOP
terminology, abbreviations, methodologies and plating and menu
knowledge.Comply with SOP methods in regard to guest checks and
maintaining cash control.Stock and rotate all needed supplies in
the service areas and dining room.Comply with all federal, state
and local regulations as well as the IHOP Safety Manual and SOP
health, sanitation and safety guidelines.Clear, clean and reset
tables and clean chairs, booths and floors after guests
leave.Perform all cleaning duties according to posted cleaning
charts.Comply with IHOP uniform and appearance standards per SOP
guidelines.Perform other assignments or tasks as assigned by the
General Manager, Assistant Manager or acting
supervisor.QUALIFICATIONSTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.EDUCATION AND/OR EXPERIENCEPrior
experience or training is desired, but may not be required.LANGUAGE
SKILLSAbility to read and comprehend instructions, correspondence
and memos. Ability to write guest checks and simple correspondence.
Ability to read and speak English well enough to understand guest
checks, read instructions and communicate with guests.MATHEMATICAL
SKILLSAbility to add, subtract, multiply and divide in all units of
measure using whole numbers, common fractions and decimals.Handle
cash in an accurate and responsible manner.Take register readings,
make interim cash reports, count cash register receipts and make
frequent cash drops according to Company cash-control
policies.Answer the telephone, take messages and take and complete
all To Go orders.REASONING ABILITYAbility to apply common sense
understanding to carry out detailed but uninvolved written or oral
instructions. Ability to deal with problems involving a few
concrete variables in standardized situations.OTHER SKILLS AND
ABILITIESSuccessfully complete IHOP training coursework as
assigned.PHYSICAL DEMANDSThe physical demands described here are
representative of those that must be met by a Team Member to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the Team Member regularly is required to
use hands to finger, handle or feel objects, tools or controls;
reach with hands and arms; and climb or balance. The Team Member
frequently is required to stand, walk, stoop, kneel, crouch or
crawl; talk or hear; and taste or smell. The Team Member
occasionally must lift and/or move up to 25 pounds.WORK
ENVIRONMENTThe work environment characteristics described here are
representative of those a Team Member encounters while performing
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
Team Member occasionally is exposed to fumes or airborne particles.
The noise level in the work environment is usually moderate.
Keywords: IHOP, Tulsa , Server, Other , Bartlesville, Oklahoma
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