Customer Technical Support Specialist
Company: AT&T
Location: Owasso
Posted on: September 23, 2022
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Job Description:
This job reports to our 15901 E. Skellly, Tulsa, OK location. If
considered, you must be able to report to this location. -Take the
lead at the frontline of our company! In this multifaceted role,
you'll assist with telephone and face-to-face customer interactions
that utilize various tools and systems (telephone, e-email, e-care,
correspondence, teletypewriter and online chat). You'll proactively
evolve to meet customers' needs and competitive demands. Success
will depend upon your in-depth knowledge of AT&T's products and
services and your ability to provide effective resolutions. -Our
call center environment is constantly evolving so we'll look to you
to drive tools and technology to enable first call resolution. In
the process, you'll develop experience with a broad range of
customer service call types like: advanced technical support,
collections, retention, sales channel coordination and billing and
adjustments. You'll also engage third party vendors and suppliers
as needed to address service faults and provide customer
resolution. You may be tasked with identifying, tracking and
rendering issues to assist in various root cause eliminations.In
addition to these duties, you'll be required to:
Keywords: AT&T, Tulsa , Customer Technical Support Specialist, Other , Owasso, Oklahoma
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