Company: Ambassador Hotel Tulsa
Posted on: January 27, 2023
BARTENDER DEPARTMENT: Food and Beverage REPORTS TO: Restaurant
Manager STATUS: Non-Exempt POSITION SUMMARY: Bartenders possess
great ability to prioritize, multitask and communicate effectively.
They have extensive spirits knowledge and an inspired understanding
of how different flavors balance each other in cocktails.
Bartenders are responsible for delivering exceptional drinking and
dining experiences at the bar, producing all cocktails and beer for
the dining room and bar, all while remaining attentive and
hospitable to the guests in front of them. Must be able to create a
friendly, welcoming environment and respond to all guests with a
cheerful, helpful attitude with the goal of maximizing and
enriching the guest experience. RESPONSIBILITIES: Observe customers
as they enter the bar area and ensure they are greeted promptly and
properly and seated in a friendly manner (within 1 minute of
approaching the bar). Present drink menus, make recommendations and
answer questions regarding beverages. Take beverage orders from
guests and servers. Prepare and serve alcoholic and non-alcoholic
drinks consistent with the Restaurant's standard drink recipes.
Upsell drink specials and food items as directed by management.
Execute wine service when necessary. Check in regularly with every
guest to ensure satisfaction with food and drinks. Communicate all
allergy and dietary restriction information clearly on tickets.
Take tables in the bar or dining room, as assigned by management.
Record drink orders accurately and immediately into the Point of
Sale (POS) system. Accept guest payment, process credit card
charges and make change (if applicable). Learn the names of patrons
and personally recognize our regulars. Provide gracious and
professional service in an efficient manner. Conduct oneself in a
professional manner with the awareness that all actions and
communications are within guests' view. Respond promptly and
courteously to any requests or problems. Report any equipment or
bar maintenance problems to Manager. Maintain bottles and glasses
in an attractive and functional manner to support efficient drink
preparation and promotion of beverages. Keep bar properly stocked
at all times. Maintain cleanliness in all areas of the bar
including counters, sinks, utensils, shelves and storage areas.
Assist the restocking and replenishment of bar inventory and
supplies. Maintain a professional appearance and uniform standards.
Keep open communication and assure harmonious relations between
FoH, BoH and hotel staff. Develop and promote a positive teamwork
attitude with all co-workers. Give every guest a sincere thank you
and farewell. Follow and maintain established standards of
sanitation and all systems, procedures of the Company. Additional
tasks and responsibilities may be assigned at the discretion of the
manager. Furthermore, tasks and responsibilities may be added or
revised based on the volume of business and the need for the work
to be completed at the present time. QUALIFICATIONS Must maintain
applicable Kansas License. Must be age 21 or above. Outgoing
personality, positive attitude and strong communication skills.
Must be knowledgeable of wine and beverage brand selections, drink
garnishes, prices, etc. Comprehensive knowledge of wines by the
glass and growing knowledge of wines by the bottle. Comprehensive
knowledge of the inspiration, ingredients, and technique used in
all house cocktails. Complete understanding of standardized recipes
for classic and contemporary cocktails. Open to trying new food and
drinks. Able to confidently make food and beverage pairing
recommendations. Knowledgeable of pre-check register operation.
Possess basic math skills and have the ability to handle money.
Knowledgeable of computer operations and ordering procedures.
Knowledgeable of basic sanitation. Ability to effectively
communicate with co-workers and supervisors. Ability to think and
communicate clearly in high pressure situations. Ability to
maintain excellent attendance and punctuality. EXPERIENCE: Previous
bartending, serving and/or customer service experience. PHYSICAL
DEMANDS: Be able to work in a standing position for long periods of
time (up to 5 hours). Be able to reach, bend, stoop and frequently
lift up to 40 pounds. REQUIRED PERSONAL PROTECTIVE EQUIPMENT:
Closed toe, non-canvas and non-skid soled shoes. I
Keywords: Ambassador Hotel Tulsa, Tulsa , Bar Bartender, Other , Tulsa, Oklahoma
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