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IT - Tech-support 3

Company: PDS Tech, Inc.
Location: Tulsa
Posted on: January 28, 2023

Job Description:

PDS Tech, Inc. is seeking IT - Tech-support 3_Non-ClearedActual Job Title: Airports Systems Delivery EngineerJob Summary:

  • This role is responsible for providing strong focus on customer service.
  • You will be asked to perform and/or support mission critical deployment work remotely or at customer sites within the Airports System Delivery Team.
  • Along with the responsibility of communicating effectively with others and managing your workload to achieve your project goals. Primary Responsibilities:
    • Deploy full spectrum of company Airports common use systems and products - at some of the worlds most prestigious airports within North America.
    • Install, update, and test new and existing airline and airport applications, configure common use workstations and peripherals.
    • Install third party software products and integrate them into company Airports common use and system integration products.
    • Participate in deployment activities required for airports in North America (and in other regions If needed)
    • Travel to customer sites, perform site surveys, interface (written and oral) with technical and nontechnical personnel to perform installation activities.
    • Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with customer contract specifications and implementations.
    • Adhere to installation instructions and guidelines and use industry best practices to deliver the best quality service.
    • Use the appropriate tools and equipment to perform the installation, intervention, and problem solving in accordance with System Delivery guidelines and instructions where provided.
    • Follow established policies and procedures in analyzing situations or data from which answers can be readily obtained.
    • Provide best practices for day-to-day operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when necessary.
    • Proactively detect problems, support, and escalate the problems to next level of support when they cant be resolved in timely manner. Interface with on-site maintenance personnel, provide 3rd level support where needed to meet the Service Level Agreements (SLA).
    • Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements, configurations and testing of airline and airport applications.
    • Commission and hand over systems components and enhancements to customer representatives.
    • Assist in design reviews and procurement when necessary.
    • Involve yourself in all aspects of intra-Airports technical discussions involving technical solutions all the way through to technical problems and solutions for all sites where warranted.
    • Closely liaison with the project management, account management, customer support and sales teams for technical exchange of information and planning of operations and projects.
    • Maintain knowledge of existing and future products and requirements and industry trends within Airports domain.
    • Works with 1st and 2nd level technical support and development teams and other cross departments to assist resolving engineering issues/problems. Actively addresses performance issues and risks. Qualifications:
      • Associate degree in Computer Science/Computer Programming and 2 years of relevant experience OR In absence of a degree, 3 years of relevant experience is preferred.
      • May consider someone right out of college if they have a degree in Computer Science.
      • Must be authorized to work in the U.S. without sponsorship now or in the future. Company will not offer sponsorship for this position.
      • Experience in the implementation, administration, and troubleshooting of Microsoft Windows Server 2012 through 2022 and Windows 10 Operating System in both virtual and physical workstation/server environments.
      • Experience as a system engineer at an Enterprise IT company or managed services organization.
      • Hands on experience in implementation and troubleshooting of enterprise networks and application issues.
      • Knowledge and experience in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN allocation and management, LAN and WAN environments, HSRP, DNS, DHCP.
      • Experience in the installation and the configuration of Cisco routers, ASA, PIX, VPN equipment.
      • Experience in Virtualization technologies such as VMware and its suite of virtualization products and tools such as vSphere, vCenter, vMotion, vShield, vMware workstation, vMWare Player, including the planning, deployment, configuration and administration of host systems and virtual machines.
      • Linux OS a plus.
      • Travel may be extensive based on contract award volume. Expect upwards of 75% travel load, mostly in North America with possible South Americas and other global assignments.
      • Must have current passport or have passport renewal in process.
      • Must be able to work independently and with minimal supervision.
      • Live in/around Tulsa, OK Preferred Qualifications:
        • Troubleshooting skills.
        • Ability to diagnose problems
        • Determine the issue
        • Help shape the plan for the next steps.
        • Willingness to work with a team.
        • You will have to work with a wide variety of people and need the skills to effectively communicate the issues and needs to complete your portion of a project.
        • Interface with
        • Willingness to learn new things.
        • Knowledge of computing hardware, software and networking.
        • Ability to install hardware and software.
        • Ability to configure various software/hardware as needed.
        • Support various systems, Windows servers, Windows workstation, Linux.
        • Knowledge of wide variety of airport innovational products and services such biometrics facial recognition technologies, artificial intelligence, queue management systems.PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
          • Health insurance
          • Paid holidays
          • Weekly payroll
          • Immediate 401(k) eligibility
          • Completion Bonuses
          • Training
          • Please note availability of benefits may vary by position PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit PDS pays for referrals!

Keywords: PDS Tech, Inc., Tulsa , IT - Tech-support 3, Other , Tulsa, Oklahoma

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