Patient Care Coordinator
Company: Dental Depot
Location: Tulsa
Posted on: March 18, 2023
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Job Description:
Job Type Full-timeDescriptionDo you love working with patients
to make sure they can get the treatment they need within their
financial means? Are you great at helping patients understand their
options and why the treatment is important to their health and
well-being? Are you looking for a challenge and the chance to be
part of a true team environment where you can constantly learn and
grow? If so, now is the time to join us as a Patient Care
Coordinator!Position SummaryDiscusses doctor-proposed treatment
plan and associated cost with patient and/or legal guardian for
general dentistry patients. Informs patient of their fiscal
responsibilities, if applicable. Understands and assists patients
with third party billing systems, i.e., CareCredit. Reviews dental
records for proper coding. Understands and utilizes CDT codes.
Works closely with administrative and clinical staff.Essential
Functions To accomplish this job successfully, an individual must
be able to perform, with or without reasonable accommodation, each
essential function satisfactorily. Reasonable accommodations may be
made to help enable qualified individuals with disabilities to
perform the essential functions. Incorporates doctor-prescribed
treatment plan for general dentistry patients with insurance and
financing.Communicates effectively with patients and/or legal
guardian regarding proposed treatment plan and associated financial
cost.Communicates effectively, courteously, and professionally with
patients, parents/legal guardians, and clinical and administrative
staff.Informs patient of their fiscal responsibilities with respect
to their particular insurance coverage.Assists patients with third
party billing systems utilized by Dental Depot, i.e.,
CareCredit.Reviews dental records for proper coding.Reviews
treatment plan with Doctor or Dental office Manager prior to
presenting to patients.Understands and utilizes CDT codes.Posts and
reviews general dentistry payments and procedures.Balances day
sheet for general dentistry and closes the office at least one
night per week.Works with administrative and clinical staff to
assure that firm financial arrangements are made for patient
treatment.Monitors patient accounts.Conducts general dentistry
patient recall.Treats patients, visitors and co-workers with
respect and courtesy.Proficiently uses conflict resolution and
problem-solving techniques in managing interpersonal conflict and
patient complaints.Efficiently operates assigned computer software
(i.e., Eaglesoft, and Microsoft Office Suite).Prepares and delivers
reports on time.Assists with commencing same day patient treatment
and scheduling follow-up appointments.Create and follow up with
Medicaid pre-authorizations.Prepare financial over the counter
reports daily.Documents financial arrangements on the Patient
Financial Arrangements form.Communicate patient concerns to Dental
Office Manager or Doctor.Complies with: Dental Depot policies and
procedures; OSHA policies, procedures, rules, and regulations; and
HIPAA policies, procedures, rules, and regulations.Position may be
required to relocate to other Dental Depot clinics either
permanently or on a short term basis due to office needs, on an as
needed basis at the discretion of Management.Maintain regular and
reliable attendanceWork Environment While performing the duties of
this job, the employee is occasionally exposed to toxic or caustic
chemicals, body fluids, blood borne pathogens, and the risk of
radiation. The noise level is usually moderate. As the ortho
practice is heavily dependent on scheduling, the general
environment can become hectic at times. Therefore, the employee
must be able to handle effectively the normal anxieties associated
with the job. The company has reviewed this job description to
ensure that essential functions and basic duties have been
included. It is intended to provide guidelines for job expectations
and the employee's ability to perform the position described. It is
not intended to be construed as an exhaustive list of all
functions, responsibilities, skills and abilities. Additional
functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of
employment, and the company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the
company may deem appropriate. RequirementsEducation: High School
Graduate or General Education Degree (GED): RequiredExperience: No
prior experience necessaryCertifications & Licenses: Must have
current Scheduling Institute Certification within 30 days of
employment.Computer Skills: Efficiently operates assigned computer
software and other equipment, including Eaglesoft and Microsoft
Office Suite.Other Requirements: Must have a valid driver's
license, proof of valid vehicle insurance and must have annual
Motor Vehicle Record Check, as a condition of employment if
employee operates any Company owned vehicles or drives their own
personal vehicle for Company business purposes. Understands
insurance frequencies/downgrades and guidelines including Medicaid.
Has understanding of secondary insurance and coordination of
benefits. Responsible for over the counter collections. Familiar
with 10 key or calculator. Must have knowledge of CDT Codes and
pass the bi-annual Dental Depot CDT codes test.Position
QualificationsAccountability - Ability to accept responsibility and
account for his/her actions.Accuracy - Ability to perform work
accurately and thoroughly.Active Listening - Ability to actively
attend to, convey, and understand the comments and questions of
others.Adaptability - Ability to adapt to change in the
workplace.Communication, Oral - Ability to communicate effectively
with others using the spoken word.Customer Oriented - Ability to
take care of the customers' needs while following company
procedures.Detail Oriented - Ability to pay attention to the minute
details of a project or task.Empathetic - Ability to appreciate and
be sensitive to the feelings of others.Energetic - Ability to work
at a sustained pace and produce quality work.Responsible - Ability
to be held accountable or answerable for one's conduct.Enthusiastic
- Ability to bring energy to the performance of a
task.Self-Motivated - Ability to be internally inspired to perform
a task to the best of one's ability using his or her own drive or
initiative.Friendly - Ability to exhibit a cheerful demeanor toward
others.Judgment - The ability to formulate a sound decision using
the available information.Time Management - Ability to utilize the
available time to organize and complete work within given
deadlines.Persistence - Ability to complete tasks or continue in a
course of action in spite of opposition or discouragement.Working
Under Pressure - Ability to complete assigned tasks under stressful
situations.Safety Awareness - Ability to identify and correct
conditions that affect employee safety.Patience - Ability to act
calmly under stress and strain, and of not being hasty or
impetuous.
Keywords: Dental Depot, Tulsa , Patient Care Coordinator, Other , Tulsa, Oklahoma
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