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Patient Care Coordinator

Company: Dental Depot
Location: Tulsa
Posted on: March 18, 2023

Job Description:

Job Type Full-timeDescriptionDo you love working with patients to make sure they can get the treatment they need within their financial means? Are you great at helping patients understand their options and why the treatment is important to their health and well-being? Are you looking for a challenge and the chance to be part of a true team environment where you can constantly learn and grow? If so, now is the time to join us as a Patient Care Coordinator!Position SummaryDiscusses doctor-proposed treatment plan and associated cost with patient and/or legal guardian for general dentistry patients. Informs patient of their fiscal responsibilities, if applicable. Understands and assists patients with third party billing systems, i.e., CareCredit. Reviews dental records for proper coding. Understands and utilizes CDT codes. Works closely with administrative and clinical staff.Essential Functions To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.Communicates effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.Informs patient of their fiscal responsibilities with respect to their particular insurance coverage.Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.Reviews dental records for proper coding.Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.Understands and utilizes CDT codes.Posts and reviews general dentistry payments and procedures.Balances day sheet for general dentistry and closes the office at least one night per week.Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment.Monitors patient accounts.Conducts general dentistry patient recall.Treats patients, visitors and co-workers with respect and courtesy.Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).Prepares and delivers reports on time.Assists with commencing same day patient treatment and scheduling follow-up appointments.Create and follow up with Medicaid pre-authorizations.Prepare financial over the counter reports daily.Documents financial arrangements on the Patient Financial Arrangements form.Communicate patient concerns to Dental Office Manager or Doctor.Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.Maintain regular and reliable attendanceWork Environment While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the ortho practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. RequirementsEducation: High School Graduate or General Education Degree (GED): RequiredExperience: No prior experience necessaryCertifications & Licenses: Must have current Scheduling Institute Certification within 30 days of employment.Computer Skills: Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Understands insurance frequencies/downgrades and guidelines including Medicaid. Has understanding of secondary insurance and coordination of benefits. Responsible for over the counter collections. Familiar with 10 key or calculator. Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.Position QualificationsAccountability - Ability to accept responsibility and account for his/her actions.Accuracy - Ability to perform work accurately and thoroughly.Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.Adaptability - Ability to adapt to change in the workplace.Communication, Oral - Ability to communicate effectively with others using the spoken word.Customer Oriented - Ability to take care of the customers' needs while following company procedures.Detail Oriented - Ability to pay attention to the minute details of a project or task.Empathetic - Ability to appreciate and be sensitive to the feelings of others.Energetic - Ability to work at a sustained pace and produce quality work.Responsible - Ability to be held accountable or answerable for one's conduct.Enthusiastic - Ability to bring energy to the performance of a task.Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.Friendly - Ability to exhibit a cheerful demeanor toward others.Judgment - The ability to formulate a sound decision using the available information.Time Management - Ability to utilize the available time to organize and complete work within given deadlines.Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.Working Under Pressure - Ability to complete assigned tasks under stressful situations.Safety Awareness - Ability to identify and correct conditions that affect employee safety.Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.

Keywords: Dental Depot, Tulsa , Patient Care Coordinator, Other , Tulsa, Oklahoma

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