Client Support & Implementation Specialist

Company: Thrive PEO
Location: Tulsa
Posted on: September 16, 2023

Job Description:

Thrive is full-service Professional Employer Organization (PEO), headquartered in Tulsa, Oklahoma. Marketed exclusively through the independent insurance agent/broker community,Thrive serves as a trusted partner for small and mid-sized employers; and functions as a comprehensive, single-source solution for payroll, employee benefits, human resources, risk management, HRIS technology and more.
Our mission
Thrive's mission is to bring the right people and technology together to challenge conventional thinking and drivetransformationbyproviding trulyrelevant, irreplaceable services that have a meaningful impact on our client companies, employees, partnerships and every other life our business touches.
Thrive is growing rapidly and seeking another Client Support & Implementation Specialist to join our team.
Acting as the primary liaison between new clients, corporate staff and sales staff during the new client conversion process, the Client Support & Implementation Specialist is responsible for establishing expectations and timelines for client implementation; as well as coordinating all documents to the appropriate internal team member.
Key Responsibilities:
Manages the new client implementation experience from contract submission through the first 120 days of payroll processing;
Acts as the primary point of contact for all new client communication
Acts as an overflow for payroll and client service
Coordinates with agency partners on client enrollments
Facilitates orientations for new clients, onsite and/or via the web
Performs training and demonstrations of Thrive's technology platform
Advises new clients on best practices
Performs other duties as assigned
Qualifications:
Bachelor's degree preferred
PEO, Payroll industry and/or HRIS experience preferred
2 years related experience and/or training; or equivalent combination of education and experience
Exceptional oral and written communication skills
Proven ability to develop and execute business processes and procedures
Strong business acumen with the ability to think strategically
Strong service orientation
Must be able to operate at a fast pace and cope with change
Thrive is committed to the success and long-term engagement of our employees; and offers a competitive compensation and employee benefits package.
To learn more about Thrive, visit www.thrivepeo.com.
Thrive is an equal opportunity employer.

Keywords: Thrive PEO, Tulsa , Client Support & Implementation Specialist, Other , Tulsa, Oklahoma